This is a highly collaborative role for a professional that is high energy with an infectious, positive attitude. Ability to work as a great team player and provide superior customer service internally and externally. A confident group facilitator and moderator, speaker, and “role up your sleeves” doer.
The Programs Manager is a dynamic position that is instrumental in the creation and execution of association networking events and programs. While reporting and taking direction from the Director of Content & Member Engagement, the role will also work closely with the Content and Marketing Coordinator as well as supporting the strategic vision of the SVP Marketing and Operations over Xerxes Global. This role will be based in our Chicago office (20 South Clark St., Chicago, IL, 60603). The primary purpose of this role is to manage association events that are engaging and add value to our members through the following (but not limited to):
Networking Events & Webinars:
Manage and enhance existing, robust webinar series/platform including scheduling, logistics, content review and follow-up with presenters.
Maintain the schedule of upcoming webinars focused on balance & quality. Includes solution providers & technology, industry speakers, professional development & leadership, training, and partnerships.
Assist in hosting webinars and moderating Q&A as needed.
Maintain current quarterly private networking group meetings, develop topic sheets, take notes and facilitate discussion.
Take the lead in actively managing private networking groups by adding new members as needed and considering competitive overlap.
Help develop additional private networking groups for both the CMA and SIMA.
Support sourcing speakers prior to annual Conference Presentations and project manage to ensure flawless live or virtual execution.
Responsible for strategy of marketing, participation & speaker promotion/engagement for annual Conference.
Interview members and industry stakeholders as needed to assist with other association content.
Manage additional regional or virtual events.
Support multiple projects crossing over various departments to ensure deadlines and deliverables are met with the highest quality standards.
Actively manages day to day aspects of each assigned project, ensuring each is delivered on time and within scope.
Collaborate with all stakeholders and business partners in the planning and implementation phases of each project.
Ensures inputs to creative team are clear and concise, clarifies questions in advance with business stakeholders and communicates timing of program deliverables throughout the life cycle of the project.
Collaborates with the shared services marketing team to identify and assign work and resources for marketing needs.
Support the shared services marketing team with social media messaging.
In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths, and passions through participation on additional cross-functional teams.
Confident Public Speaker
Organization and Attention to Detail
Drives for Results
Problem Solving / Critical Thinking
Teamwork and Inclusion
WHAT YOUR RESUME SHOWS
While we’re looking for some specific experiences and skill-sets, nothing is more important than a strong can-do attitude, resilience in the face of change, and a passion for learning and creating. In addition to intangible traits, some of the technical skill you will bring to the table include:
Confident and comfortable in communicating with high profile individuals in-person, via phone, email and mail
Displays excellent communication skills in working with Board and Committee members, guests, vendors, and co-workers
Ability to act with discretion and maintain confidentiality
Detail oriented and highly organized when scheduling meetings, sending follow-ups, proofing materials, establishing priorities and meeting deadlines
Ability to thrive in a fast-paced environment and work well under pressure, demonstrating persistence, perseverance, integrity, and patience along the way
Critical thinker; self starter able to run with multiple projects
A Bachelor's degree in Public Relations, English, Communications, Journalism, Marketing, Market Research or related field required
A minimum of 3-5 years of experience, preferably in the retail, CPG, market research, or other related industry.
Project execution and hosting/public speaking experience a plus
Proficient with Microsoft Office applications, with a high degree of working experience with MS Word, Excel, PowerPoint, innovative technologies, and Internet usage
Abilities with Adobe Creative Suite a plus
The Association of Retail and Consumer Professionals is going through a transformation that will put our members at the center of all that we do. As the parent organization of the Category Management Association (CMA) and the Shopper Insights Management Association (SIMA), ARC has member companies like Walmart, P&G, Mondelez, Ahold, Red Bull, Nestle, Lowes, PepsiCo along with over 220 other companies.
The goal is a collaborative, non-competitive environment for members, industry technologies and thought leaders. The association continues to build and provide increased value to its membership base and all participants through training, continuing education, events, content, best practice and thought leadership projects as well as joint initiatives to remain on the fore front of the CPG industry and trends.
This role joins the CMA and SIMA content team which seeks to deliver best in class content for category management and shopper insights professionals to elevate and evolve each respective profession across retailer teams, their suppliers and manufacturers, and solution providers. This will be done through thought leadership, best practices, case studies, surveys, networking, training, and more.