ABOUT THE JOB (JOB BRIEF): Digital Product Owner Responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products in the Key Community Bank. With a desire to innovate and think digital first, your objectives will be focused on building out a contextually relevant and data driven client communications to achieve maximum engagement and client satisfaction.
Initiate and lead projects to implement enhancements to current digital banking capabilities and help drive innovate while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
At KeyBank we are looking for passionate, multi-disciplinary product managers who are as comfortable leading a brainstorm as they are building a data model. We need product owners who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.
This position would ideally be located in the Greater Cleveland area but it may be located in Buffalo, NY, any Key Bank location, OR it may be a "Work From Home" arrangement IF the selected candidate does not reside in a city in which there is a KeyBank location
ESSENTIAL JOB FUNCTIONS: Product Management • Develop and manage the entire digital product lifecycle for how we define, deliver, and measure critical transactional and financial management related messaging to a portfolio of digital platforms that lead to a more satisfied banking experience for the millions KeyBank digital banking clients. • Develop new enhancements and process improvements based on market insights and performance data to ensure KeyBank is an industry leader in customer account alerts and wellness messaging. • Collaborate with designers, software engineers and others across the business to invent features and experiences that will differentiate Key and make banking easier for our clients. ? • Produce comprehensive digital product documentation to ensure efficient and effective cross team collaboration. • Develop project plans and manage projects with aggressive time frames and assure that goals, budgets and deadlines are met. • Partner with our client experience team to drive the customer-centric research process for defining the product feature set and user experience. • Demonstrate strong understanding of technology to collaborate with our technology partners to build scalable, extensible solutions that deliver on the product requirements. • Partner with our customer insights team to define a consumer analytics strategy that will allow for data driven insights and strategic decisions. Strategic Thinking • Evangelize digital messaging and alerts and earn consensus on the strategy from business partners across the enterprise. • Translate business goals into functional digital strategies and tactical digital product ideas. • Take the enterprise customer and the portfolio of platforms into consideration when assessing the impact of new projects. • Work closely with various business leaders to advise them on how to develop and sustain a business advantage in their space via Key's digital channels. Problem Solving • Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success • Make sound data driven judgments drawing from both analytical data sources and qualitative data sources. • Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer impact. • Develop solutions to new and complex issues. Leadership/Accountability • Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects. • Develop close working relationships with other departments in the company as well as external contacts.
REQUIRED QUALIFICATIONS: • 3+ years of digital product management with a preference for candidates with varied experience across the digital product lifecycle • Bachelor’s degree in business, marketing, information systems management or equivalent preferred • Demonstrated ability to drive revenue in digital channels (marketing, eCommerce, online customer experience) • Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives. • Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding– of business objectives and also to facilitate execution of strategic direction • Clear understanding of digital technology and consumer trends • Fundamental knowledge of retail banking, including marketing, products and current industry trends • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences • Demonstrated ability to lead a project team in both waterfall and/or agile environments
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website, Key.com®, that provides account access and financial products 24 hours a day