GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best-in-class partners, and self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.
Provide support to the Facility Manager, Lead Contract Support and the Business Unit Contract Support team. Liaisons with Facility Manager and Lead Contract Support to enable the department and business unit to meet objectives in an effective and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand, anticipate, and deliver internal and external customer needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Providing excellent customer service by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:
Timesheets and expenses
Coordination of billing application, calculating margins, raising client invoices and submitting to client
Obtaining supplier quotes; uploading to internal system for client approval (Extra Works)
Raising supplier Purchase Orders for Extra Works upon client approval to perform work
Works closely with vendors to ensure timely submission of vendor invoicing.
Reviews AP invoice submissions to ensure proper coding and compliance with PO; resolving discrepancies with the vendors.
Processing and review of management reports: P&L, Unbilled (WIP) Report, Debt, Open PO's & Invoice Pool
Reviews and follows up on monthly AR report; resolves client questions and ensures fees are collected
Liaising with the client regarding payment of invoices
Compiling of monthly Contract Review pack; liaison with Lead Contract Support
Logging hazards & customer feedback on the QHSE Management Portal
Maintaining record of onsite training gaps; coordinate with Facility Manager to ensure team members are apprised of upcoming training to ensure training is completed on time.
Updating of attendance planner; coordinate with Facility Manager to ensure absences are covered to ensure no gap in client service.
Reception cover, if applicable
Coordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
Compiling of Customer Monthly Report, if applicable
Updating the CBRE Performance Portal, as applicable
Conducting supplier surveys on mySUPPLIER, JDE, P2P,Coupa, MS Dynamics, Zycus
Comprehensive spend tracking
Weekly review with Lead Contract Support to review WIP, Debt, Invoice Pool and Open PO status updates
Additional activities, as assigned
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes, as well as ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly. Involve people and influence decisions.
To carry out any reasonable request from management.
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.