The Technical writer and Training Manager will fill a key role within the fast growing TransUnion Marketing Solutions Team (a start up with the full backing of TransUnion). We are scaling quickly and need your help to document specifications on our products, education our internal associates with user guides and training sessions.
What You'll Bring:
5+ years experience in technical writing and product documentation.
Experience developing user guides and user training programs
Demonstrated experience cataloguing and documenting processes and maintaining and updating product documentation.
A personal interest in technology coupled with an ability to convey and demystify technical concepts to a mass audience
Demonstrated ability to work collaboratively across remote teams with strong energy, drive and enthusiasm balanced with patience, persistence, and diplomacy.
Outstanding presentation skills coupled with the ability to present to a wide array of technical and non-technical audiences.
What We'd Love to See:
Domain expertise in digital marketing
Experience developing and delivering internal training
Excellent relationship skills with a focus on customer satisfaction
Impact You'll Make:
Develop training material to educate TU associates on how to use our internal tools
Work with product managers to create and maintain product documentation.
Coordinate training sessions with product managers to demonstrate how to use our tools
Develop externally-facing training materials to educate TU clients on how to use our marketing products.
Knowledge-base : Maintain internal Knowledge base to help answer product-related questions
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.