Client Account Management, Manager - Government Public Services Sector
Location: Miami, Florida
Internal Number: 15630441
Client Account Management - Government and Public Sector - Manager (CL-5)
We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government and Public Sector Industry, you'll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service PPMDs and professionals client-facing and help account teams win work.
How You'll Operate
You will serve as "chief operating officer", flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and,
Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.
Work You'll Do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the "Account Excellence Model", a holistic framework for managing world-class accounts, which includes:
Client: Client Relationship Strategy and Implementations; Client Accelerators and Executive Programs/Experiences; Marketing and Eminence; Pursuit Management
Strategic: Account Strategy and Planning (strategy, operating model, and strategic initiatives)
Leadership: Leader Development (connectivity, successions, transitions, etc.)
Quality and Risk: Confidential Information Program, Firm Compliance/Independence, and Legal/Contracting
People: Talent and Teambuilding/Team Management
Financial: Financial Management and Reporting
At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Demonstrated account management or consulting experience
Minimum 7 years' of work experience
Strong organizational skills
Strong project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Experience mentoring/counseling others
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. US Citizenship is required for this role.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.