As a Delivery Manager you will manage one or more releases, typically to deliver a specific product or transformation via a cross-functional, highly skilled team. You'll be adept at delivering complex initiatives, breaking down barriers for your team and planning at both a high level and granular level with great attention to detail.
Job Responsibilities: * Partner with Product, Technology and other stakeholders across the organization on the delivery of product features and value from strategic concept to fully delivered solution * Serve as a liaison between technical and non-technical teams in order to remove impediments and ensure that the product vision is delivered across all efforts (infrastructure, software, etc). * Keep leadership informed of key issues that may impact completion, budget or other results that may limit the product delivery * Help teams measure lead and cycle-time to see how long features take from concept to full delivery * Focus 80% of time on managing the delivery process and 20% on documentation/administration * Ensure delivery issues are analyzed and resolved in a timely fashion. * Participate in maintenance window activities when necessary and make go/no go decisions * Oversee delivery team activities and provide direction and guidance as needed to ensure timely and accurate customer deliveries * Align scope for delivery initiatives * Develop deep application knowledge to understand the impact of work being done
Personal Skills * Servant Leader - Must be able to garner respect from his/her team and be willing to get your hands dirty to get the job done * Communicative and social - Must be able to communicate well with teams * Facilitative - Must be able to lead and demonstrate value-add principles to a team * Assertive - Must be able to ensure organizational concepts and principles are adhered to, must be able to be a voice of reason and authority and make the tough calls. * Situationally aware - Must be the first to notice differences and issues as they arise and elevate them to management * Enthusiastic - Must be high-energy * Technical aptitude - Must be able to grasp advanced technical concepts * Continual improvement - Must continually be growing one's craft, learning new tools and techniques to manage oneself and a team * Conflict resolution - Must be able to facilitate discussion and facilitate alternatives or different approaches * Attitude of empowerment - Must be able to lead a team to self-organization * Attitude of transparency - Must desire to bring disclosure and transparency to the business for development and to grow business trust
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.