We are a rapidly growing and highly capable development team building applications to support customer service for Financial Institutions. Contact Service Technology Team at Fiserv is hiring a VoIP Engineer, for the deployment and support of our VoIP and Call Center platform. We practice Agile with a startup mentality, which allows for us to work with the latest leading-edge technologies and cloud-based platforms. As an VoIP Engineer you will deploy VoIP solutions to our clients and provide support. The project at hand is modernization of IVR, VOIP and Omni-Channel. You will play a critical role in integrating and customizing vendor software with Fiserv Core platforms. This is a fast pace environment to bring new and redesigned products to market.
Great communication, collaboration, teaming, self-management, and organization skills
Analytical skills in problem solving and troubleshooting
Excellent interpersonal skills with the ability to quickly develop working relationships
Personally motivated to excel in assignments, continuously self-educate, and mentor other team members
Assertive, with the confidence to voice issues/roadblocks and provide insights across the team
Brings a high-energy, positive, and passionate outlook to the role with a sense of ownership
Basic Qualifications for Consideration:
Minimum 5 years of experience in VoIP deployment and support.
Highschool Diploma or equivalent GE
Conduct architecture/design reviews for VoIP solutions
Skilled in upgrading old technology stacks to transition to leading technologies
Demonstrated ability to recognize business needs, analyze requests, recommend solid technical solutions, and lead in delivering the solution
Proven experience creating design documents and assisting with the architecture.
Strong analytical and problem-solving skills, and relentless attention to detail
Manage and serve as a mentor to support personnel to drive the adoption of best practices and expand the organization's knowledge
Partner with the Test Leads to guide the overall test strategy and test execution
Refine the user stories and implementing complex business rules into the application/product as prioritized for delivery
Able to deliver software in a highly compliant and regulated environment for the Banking Industry.
Assist in defining the process models to enable the adoption of DevOps methodologies.
Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines
Travel required: <20% Percentage/frequency of travel
Preferred Skills, Experience, and Education:
Bachelor's Degree or higher in Computer Science / Engineering
Understanding of SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways and SBC devices
Ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs
Having experience supporting contact center environments, CTI, PBX, ACD, IVR, CRM and Web technologies.
Experience with Linux, MySQL and Windows environment. Network certification preferred.
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.