As a key member of the Enterprise Sales Training and Development team, the person in this role will support and lead efforts to facilitate the learning and development critical to meeting and exceeding the targets of Fiserv's world-class sales organization. You will collaborate with key stakeholders and sales leaders to meet the broad and specific needs of the Enterprise Sales and Relationship Management teams.
You will apply industry-leading facilitation and development skills to build and deliver highly engaging learning experiences for a high-energy, fast paced, elite sales force.
This is a manager-level role that reports directly to the Director of Sales Learning and Development to ensure consistency, continuity and quality of all learning and development efforts.

You're the kind of person who:

• Is eager to have a significant and immediate impact on the measurable performance of highly motivated revenue-generating professionals

• Is a highly skilled facilitator, enthusiastic about delivering content and leading workshops live, in-person and online to audiences ranging from 5-500 people.

• Is capable of working with subject-matter experts to quickly synthesize detailed, technical, and conceptual information into clear, measurable, learning objectives

• Thrives in a rapid, ever-changing, and demanding environment

• Is highly capable working collaboratively, independently, and by directive

• Effectively manages multiple workstreams simultaneously

• Is skilled at leveraging a consultative approach to collaborate with key, high-level, stakeholders

• Enjoys establishing, maintaining, and growing their own capacities as an elite facilitator and developer of learning experiences

You can look forward to:

• First-class facilitation of sales methodology, skills, process, and leadership development content delivery

• Supporting established training programs which may include onboarding, ongoing training, and manager-coach development across the full range of the ADDIE model - Analysis, Design, Development, Implementation, and Evaluation.

• Rapid development of learning content to address the emergent needs of a global-scale sales force and the teams which comprise it

• Effectively leveraging learning and sales enablement technology - LMS, CMS, CRM, delivery technology and development tools to provide highly engaging learning experiences

• Using strong change management, emotional intelligence, and soft influence skills to unify disparate teams into a consistent, enterprise sales L&D program

• Coordinating, managing, and facilitating large and small-scale learning events

• Assisting with the management of third-party vendor relationships to effectively collaborating to deliver learning content and navigate the procurement and diligence processes needed to establish and maintain those relationships.

• Continuously working to elevate the effectiveness and experience of all assigned learning and development efforts

• Collaborating with key stakeholders to assess learning and development needs and identify or develop solutions according to those needs

• Identifying and collaborating with the most qualified subject matter experts to translate detailed, technical, and conceptual information into clear, measurable learning objectives

• Effectively coordinating, tracing, evaluating, and reporting on multiple learning and development efforts

Basic qualifications for consideration:

• 3+ years of demonstrated first-class facilitation skills

• 3+ years of comprehensive L&D experience

• Demonstrated knowledge of Learning and Development principles

• Experience using LMS, CMS, content development, CRM, and other learning and sales enablement technology

Preferred qualifications for consideration:

• Sales methodology facilitation accreditation from independent vendors (Force Management preferred)

• Bachelor's degree or certification (CPTD, APTD, etc.) in L&D or related field

• Large-scale consultative sales experience

• Experience with Cornerstone, Brainshark, Sharepoint, Rise 360, MS Teams, Webex, Salesforce, and Highspot/Seismic/Big Tin Can.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.