Responsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the client, gaming sites, control board and manufacturers to ensure continuous system up-time and the highest level of operational efficiency.
Supervises Computer Operators that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
Ensures that engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Assists in revising or establishing new systems to improve productivity and computer efficiency. Develops procedures and control mechanisms to improve operations and reduce operational errors
Interface with gaming site slot operations staff, control board, and manufacturers
Daily interactions with the client
Monitors quality assurance and security of data
Ensures daily production of systems to include software and hardware changes and serving as client liaison
Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements
Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment
Provides recommendations to manager for systems needs and all external and internal factors related to the control room
Ensure that all requirements of a SSAE 18 audit are maintained and followed
Flexible work schedule
Field work and travel as required for the support of a gaming venue
Available 24x7 for on call duties as required
Performs additional duties and responsibilities as assigned
Bachelor's degree; an advanced degree is preferred.
12 years of work experience; 8 years of related experience is required.
Keys to Success
* Building collaborative relationships * Decision making * Drive results * Foster innovation * Personal energy * Self-leadership
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.