JOB SUMMARY

Marriott International is one of the largest operators of full-service, reservable restaurants globally and maintains a growing portfolio of reservations tools and channel partners that drive profitability across restaurant and venue types. The Sr. Manager, Distribution ­- F&B Acct Mgmt will be the relationship and operations leader for Marriott's relationship with a large global restaurant table management, reservations and marketing services provider, and will be part of a core team driving growth of Food & Beverage revenue and capabilities globally.

As part of Marriott's Distribution Strategy team, the Sr. Manager, Distribution - F&B Acct Mgmt reports to the Sr. Director Distribution US-CAN /Global Wholesale, and will work in close partnership with stakeholders in Food & Beverage, Global Operations, Product, Digital, Loyalty and others.

This role is responsible for executing the day-to-day delivery process of all related activities with assigned account portfolio including building/maintaining strong trusted relationships as well as executing against mutually defined account goals and KPIs. Activities will include establishing operating procedure documentation, expanding product capabilities and integrations, building venue support processes and resources, engaging regularly with partners to drive business success, onboarding new properties, developing and delivering product education, measuring and reporting on business performance, identifying product capability needs and helping to shape long-term Food & Beverage growth strategy.

This position is accountable for assigned tasks including required internal and external relationship and stakeholder management. The position demonstrates advanced knowledge of job-relevant topics, systems and processes in order to pull through of assigned tasks.

CANDIDATE PROFILE

Education and Experience  

• 4+ years' experience in hospitality or a related industry, demonstrating progressive career growth and a pattern of exceptional performance AND
• 4-year degree from an accredited university in Business Administration, Hospitality Management, or a related major                                             OR
• 8+ years of professional experience in a relevant function, such as channel management/marketing, digital product management, business development or strategic account management, while demonstrating global business knowledge, progressive career growth and a pattern of exceptional performance
• Experience managing and defining transformational strategies for business units.
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
• Passion for product management, sales excellence and business development
• Strong account management and influencing skills
• Ability to manage complex account relationships and execute focused account plans
• Strong leadership, interpersonal, written and verbal communication skills
• Ability to work well within all levels of the organization, especially internal and external senior management

CORE WORK ACTIVITIES

Executing day-to-day delivery process of all related activities with assigned account portfolio

• Builds/maintains strong trusted relationship with assigned account portfolio

• Establishes and executes detailed account plans and measures success against those KPIs
• Cooperates very closely with key stakeholders, including regional Food & Beverage teams, Marriott Digital, Global Operations and Field Marketing to support global and regional execution of the relationship
• Develops strategy for management of assigned accounts.
• Provides strategy for establishing metrics with each assigned account
• Acts as a resource to Continent teams for partner-specific questions.

Establishing operating procedures, tools and resources

• Drives expansion of product capabilities through partners, collaborating with internal stakeholders to drive integration
• Establishes and distributes content and tools necessary to enable venues to maximize use of partner platform
• Ensures compliance with Marriott IT Security requirements
• Collaborates with technical and property support teams to ensure resources are available to enable daily operation of the platform and that service inquiries are responded to promptly. Enables use of enterprise resources including ServiceNOW and other tools to support business.
• Supports Sr. Director Distribution US-CAN /Global Wholesale in ensuring delivery of contract requirements

Platform education and training

• Establishes KPI metric framework to guide regions and individual properties on platform performance
• Develops best practices tools and content and delivers education via webinars or by other means as requested
• Stays abreast of competitive product offerings and capability needs of Marriott venues. Shares information to facilitate product road map development internally and with partner
• Engages restaurant marketing organizations to establish centralized education and procedures for spend on the channel

Supporting communication and stakeholder management

• Leads/Attends business review meetings as appropriate
• Develops account updates for senior management (HQ and Continents) as needed
• Supports execution of strategic meetings between partner and Marriott senior executives
• Cooperates with members of the Food & Beverage, Global Operations, Digital organization and field eCommerce organization where applicable

Maintaining Goals

• Submits reports in a timely manner, ensuring delivery deadlines are met.
• Promotes the documenting of project progress accurately.
• Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.