Details
Posted: 23-Apr-22
Location: Orlando, Florida
Salary: Open
Internal Number: RC506177-en-us-3
Company: FedEx Services
Job Title: Manager Project/Process
Job Requisition Number: RC506177
Category: Information Technology
Pay Type: Exempt
Locations:Collierville, Tennessee 38017
United States
Atlanta, Georgia 30354
United States
Plano, Texas 75024
United States
Orlando, Florida 32810
United States
Pittsburgh, Pennsylvania 15205
United States
San Antonio, Texas 78247
United States
Chalfont, Pennsylvania 18914
United States
Job Summary:
Directs a staff responsible for managing all aspects of broad, diverse, complex projects/processes/programs including planning, execution, and timing. Participates in the development of overall objectives and long-term goals of the organization. Identifies and coordinates interdependencies across divisions.
Minimum Qualifications:
Bachelor's Degree equivalent in business, computer science or related field. A related advanced degree may offset the related experience requirements. Five (5) years directly related experience in a systems development/operations environment. Experience in project/process/program management discipline required. Strong basic management, human relations, communication, negotiation, and analytical skills.
The IT Team Manager for the Enterprise Collaboration and Communications (ECC) Governance Team will have the exciting opportunity to define the strategic direction for several technology areas within ECC. This position will engage with many functional areas within the company to identify, govern and deliver on strategies, opportunities, and solutions using modern technology applications and platforms.
Job Details:
Seeking an experienced manager who has a background in working with and implementing ECCT technologies from conferencing technologies, O365 to call center technologies, managing licensing, leading global projects, and managing vendors.
We are looking for a smart, passionate, and experienced Program Manager who can successfully manage multiple projects and lead a team of project managers to do the same through Agile Project Management Office disciplines.
Job Description:
Selects, trains, develops, and motivates a staff of exempt, technical and process-oriented employees. Energize people, empower teams, align constraints, develop competence, grow structure, and focus and support a culture of Innovation and continuous improvements. Influence senior management to empower them and their team. Align with Corporate Strategy. Leads and directs information technology teams, identifying needs and opportunities for automating processes and functions, and provides leadership for development and maintenance activities. To lead, architect, and manage a team of project and product managers to delivery strategic initiatives. The Manager will oversee ECC Strategy through tight collaboration with peer, stakeholders, Application Development Managers, shared support teams, and the Solutions Management team in managing the overall program's business case, scope, value delivery, and finances. This includes being the champion of our organization's Agile transformation and Renewal Manifesto.
Responsibilities:
As a manager, you will work as part of a team of problem solvers with project management experience, helping our internal customers solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Deliver Enterprise Collaboration and Communications Strategic initiative all the way thru implementation and market launch
Responsible for collaboration and planning of Strategic Initiatives, demand management, and IT capacity management with key business partners, while adhering to project management disciplines, development methodologies, and architectural standards.
Mange O365 Licensing and associated technologies
Contribute to the development of your own and team's technical acumen including fostering a culture of Agile Project Management discipline within the IT team and among the stakeholders
Mentor and coach project managers and business analysts to successfully deliver solutions
Execute goal setting and with business owners and senior leaders and contribute to operational alignment
Facilitate the identification and selection of technology and business solutions
Alignment with Business and IT on Renewal initiatives and agile software development practices
Work with other IT and Business Leadership to determine priorities and resolve resource constraints.
Knowledge of O365 Guidance provided to Project Architects to develop project level requirements and establish compliance with business architecture, enterprise, and functional area strategic roadmaps
Evaluate risks and develop plans and actions to mitigate those risks
Assist business partners and business transformation teams in the identification, prioritization, and documentation of systems enhancements.
Keep up to date with local and national business and economic issues
Manage IT project delivery by ensuring the integrated solution delivers on the success criteria using quantitative and qualitative methods and metrics.
Address project issues and risks and builds commitment with delivery team and business partners
Collaborate effectively in business partner relationships when defining business requirements and success criteria
Negotiate competing requirements across business owners and set project direction with business leaders and delivery leads
Exhibit critical thinking by seeing outcomes and providing direction when there are multiple stakeholders and solutions
Build in mitigation plans anticipating dependencies and risks and actively refactor project plans and expectations with business and delivery teams throughout project delivery
Demonstrate consultative skills in solving problems by using technical and business insight to inform the facilitation of developing objectives and approach
Skills:
Demonstrates proven extensive abilities and a record of success to direct and execute the following areas:
Knowledge of licensing management practices
Experience in implementing ECCT technologies or leading team who have implemented them
Possess a design system thinking mentality
Communicate with the client in an organized and knowledgeable manner.
Deliver clear requests for information.
Demonstrate flexibility in prioritizing and completing tasks.
Communicate and manage potential conflicts.
Coordinating, facilitating, and making presentations.
Develop models (conceptual, logical, physical, as built) for business and technology solutions.
Superior collaboration across the enterprise, especially with business partners
Capable of effectively leading multiple large projects concurrently to meet customer demands/requirements
Excellent leadership, negotiation, and relationship building skills
Cultivate and groom current and future leaders through Coaching Forward
Be a Lean-Agile Leader, living the principles behind the Agile Manifesto and the Safe "House of Lean" in all interactions while helping your team do the same
Fosters safe, open, and crucial conversation environments
High emotional intelligence through stressful situations, allowing for positive team culture and energy
Experience managing vendor engagements, contracts, and resources
Domicile Location:
Remote - USA
Memphis, TN
Collierville, TN
Remote Work:
This position can also be domiciled anywhere within the United States based on business needs.
Relocation:
Relocation assistance may be provided based on business needs.
Application Deadline / Criteria:
To be considered for this opening, upload current copy of Resume to include beginning and ending dates for each employer/position and answer job screening questionnaire by close of business (5:00 PM CST) on Thursday, April 28, 2022.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune "World's Most Admired Companies" - 2021
- Forbes "Best Employers for Diversity" - 2021
- LinkedIn "Top 100 Companies" - 2021
- TIME "100 Most Influential Companies" - 2021
- World HRD Congress "Best Gender Equality Workplace" - 2021
- InsiderPro ComputerWorld "Best Places to Work for IT" - 2021
Application Instructions/Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.
