Position Description

Reporting directly to the President, the Vice President -- Commercial Properties has overall responsibility for Quadrangle’s office property service functions, which encompass office property management, engineering, 24-hour security monitoring services, and parking garage operations. The Vice President – Commercial Properties supervises, directly or indirectly, approximately 75 employees grouped in these functional areas. Vice President – Commercial Properties works in partnership with all senior-level department managers across the company to implement strategic business plans and budgets for every office property in the portfolio. The position demands outstanding skills in leadership, supervision, organization, financial management, and customer relations, as well as the ability to deliver on a consistent basis the highest levels of property maintenance and customer service at an efficient cost.

Essential Duties and Responsibilities.

• Establish and maintain “best practice” property management, engineering, monitoring services, and parking garage operation policies and procedures to assure the consistent achievement of the highest standards of property operation, maintenance and customer service at an efficient cost. 
• Ensure compliance with, and best practice procedures in, such areas as building operations, energy management, and code/regulatory compliance, including through active participation, and supporting staff membership and participatory roles, in organizations such as BOMA, IREM, AOBA, and BIDs.
• Direct property management staff consistent with the company’s policies and procedures and assure performance at the highest levels.   
• Actively support other departments within the company, including leasing, development, asset management, accounting, and legal, to help assure achievement of company-wide objectives.

• Conduct regular site inspections with staff on at least a quarterly basis, coordinating with Asset Management; prepare a written report including findings and needed follow-up items; and establish and maintain regular contact with tenants and building ownership.

• Provide timely information to the President, Chief Operating Officer, Chief Financial Officer, and department managers as needed on important property-specific issues and developments, as well as general matters.

• Promote and expand as appropriate Quadrangle property management services, consistent with approved policies, through identification of commercial property as well as parking management opportunities; participate in the negotiation and administration of new management agreements.
• Supervise preparation of draft annual operating expense budgets for the office properties, including short-term and long-range forecasting of potential/recommended capital expenditures; review, approve and oversee vendor contract arrangements, ensuring consistent implementation of company standards; track actual operating performance against budget, adjusting
• as necessary to achieve budgeted results; and report to building ownership when appropriate. 
• Evaluate tenant survey results to assure improvement where required; benchmark against peers both for quality of service provided as well as operating costs by category. 

• Direct the engineering staff consistent with Quadrangle policies and procedures; assure performance at the highest levels. 
• Establish procedures to assure that engineering consistently maintains a “customer first” attitude.

• Supervise the General Manager of QuikPark, the Company’s parking management affiliate; assure performance at the highest levels consistent with Quadrangle’s policies and procedures.
• Supervise preparation of draft annual operating budgets for the parking garages, including short-term and long-range forecasting of potential/recommended capital expenditures; review, approve and oversee vendor contract arrangements, ensuring consistent implementation of company standards; oversee preparation of quarterly competitive surveys; track actual operating performance against budget, making adjustments as necessary to achieve budgeted results; and report to building ownership when appropriate.

 Other

• Establish and maintain close and effective working relationships with other department senior managers.

• Lead commercial property management staff in the periodic evaluation of property management, engineering and parking garage operating policies and procedures to assure on-going consistency with best practices and other company objectives.
• Evaluate and implement technology solutions, consistent with approved budgets, to improve the department’s delivery of services and further the ultimate mission of the department. 
• Coordinate with Human Resource personnel on recruitment, training, development, and performance/compensation review of property management, engineering, security monitoring, and parking operations staff.

• Be available for special projects.

Qualifications and Requirements

• Minimum of 15 years’ experience in supervising a property management staff, specifically in the areas of office and street-level retail properties, in the Washington, DC metropolitan area.
• Strong knowledge base of the metro DC commercial real estate market and organizations involved in it.
• Demonstrated success at management of large and diverse staff.  
• Knowledge of major building systems, including mechanical, electrical, elevator, roofing and plumbing.
• BA/BS Degree in real estate, engineering, or a related field; MBA, LEED credential, and WELL Accredited Professional preferred but not required.
• CPM and/or RPA certification.
• Proven leadership, supervisory, and problem-solving skills, with demonstrated ability to adapt to changing demands.
• Financial analysis capabilities and knowledge of financial reporting systems.
• Strong verbal and written communication skills, as well as proficient computer skills and knowledge.

Competitive compensation and benefits based on experience and qualifications.

COVID-19 Compliance

As a condition of employment, all new hires must be fully vaccinated, including booster shot, by their start date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities