Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.
This position completes tasks previously performed by the advisor, allowing the advisor to focus more time and energy on existing client's needs, client acquisition, deepening client relationships and compliance.
The administrative assistant supports the many different tasks for which the practice is responsible and ties directly to the overall business plan of the practice. The administrative assistant allows the advisor the assurance he/she needs to know that his/her practice is being maintained and supported within Ameriprise Financial guidelines.
Schedule client appointments, conduct reminder calls and check-in follow up items
Greet visiting clients and extend hospitality to clients
Complete any filing, mailing, facing or copying needed
Help with client meeting prep as directed by Advisor
Create and process applications to completion
Update client profiles with address, phone and name changes
Prepare files and agendas
Assist with client emails, phone calls and in person visits, prepare correspondence & emails
Special projects as necessary
Use specific Ameriprise tools
Document client contacts/calls and meeting notes
Business and Practice Management
Maintain client files
Scan appropriate meeting documents and client outside account statements and save in Box
Keep work methods and procedures up-to-date and compliant
Plan and prioritize own work schedule
Use to-do lists, calendars, computer software or other work/time management systems
Perform other allowable duties as assigned by the Financial Advisor(s)
Respond to ad-hoc requests as needed
Key Skills/Abilities/Knowledge/Competencies: For success in this role, an individual must be able to perform each primary responsibility at a basic level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One-year related experience and/or training; or equivalent combination of education and experience.
Continuing education - Lifelong learning is expected.
High school degree or higher
Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Able to write reports, business correspondence, and procedure manuals
Able to effectively present information and respond to questions from managers, clients, customers, and the public.
Excellent written and verbal communication skills are essential and mandatory
Computer Skills: Able to use MS Excel, MS Word, Outlook, Adobe, accounting software, contact management systems, database software and other software tools as necessary
Technical duties, tasks, and skills: Able effectively organize client folders on Box
Other Skills and Abilities:
It is essential that the Administrative Assistant role has a high degree of integrity, honesty, commitment and trust. The financial health, image and goodwill of the company are highly influenced by the person holding this position.
The successful Administrative Assistant will have excellent inter and intrapersonal relationship skills, effective communication skills and the willingness to show empathy and understanding for various points of view.
Able to communicate with clients in a professional, clear and concise manner is essential.
The Administrative Assistant must exercise discretion in dealing with the personal information of clients.
Strong organizational skills and direct attention to detail.
Effective time management and ability to multi-task
Positive attitude and sincere willingness to constantly learn and grow
Ability to work in a team environment
Physical Demands: This position requires the ability to handle significant levels of varied stresses, in particular mental stresses and fatigues. This position operates in a fast paced, highly regulated and ever-changing environment. There are no significant physical demands other than the endurance required to deal with the fast pace and stresses.
Work Environment: The work environment is typical office work such as you would find in a bank, insurance business, accounting firm, law firm or other professional office. There are no unusual or significant hazards and reasonable accommodations can usually be made.
About Our Company
With the right company, life can Be Brilliant??. At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial and we can Be Brilliant?? together.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.