OverviewThe Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Position is hybrid remote eligible ,3 days in office & 2 days remote & Saturdays/Holidays remote. **New Hires are eligible for a $2,500.00 sign on bonus.**Responsibilities Effectively communicates and assists both internal and