Who are we?

At EnergyUnited, our mission is to deliver reliable energy at competitive prices. We serve 130,000 members throughout our 19-county territory who rely on us every day to keep the power on, and that isn’t something we take lightly! 

Our team is the best in the industry and if you are looking to work for a company with core values like Safety, Integrity, Commitment, and Excellence, and a culture that inspires us to "Be Awed" - then look no further.

EnergyUnited is the largest electric cooperative in North Carolina and the second largest provider of residential electric power in the state. We’ve been in the power services business for over 80 years, and we know a thing or two about what it takes to be successful!

Overview:

Want to join our Rockstar team? We are hiring a Service Group Analyst to join our team of IT specialists who are passionate about technology, people, learning, and collaborating.

The Service Group Analyst is a member of the Information Technology (IT) Department and will deliver an exceptional user experience by providing timely responses to incoming technical and application support calls, document calls appropriately and escalate calls on an as-needed basis to the appropriate IT individual.  The Analyst will review open calls and follow up with individuals to confirm the issue has been resolved and to ensure the user experience goals are met.   The Analyst will also maintain a current company inventory of computer and printer assets and be responsible for installation, configuration, and maintenance of EnergyUnited’s computer workstations.

What can EnergyUnited do for you? Working here, you will:

• Work with a team of highly talented individuals eager to experiment, learn, and grow with you.
• Nurture your talent with a collaborative team culture and leadership team that strives to improve the quality of life for our employees, members, and the communities we serve.
• Get regular feedback on your performance via 1:1s, quarterly reviews, and formal and informal critique sessions.
• Enjoy the family atmosphere of our work teams.
• Deliver results by using your skill set to find solutions.
• Be challenged to do your very best work every day.
• Seize opportunities for training and career growth.

How can you benefit EnergyUnited? In this role, you will:

• Answer incoming technical and application support calls to the service group and enter information into the call-tracking system.
• Participate in the IT department’s on-call rotation.
• Troubleshoot issues with computers, peripherals, and applications across all supported platforms and escalate/track/contact vendors as necessary.
• Install, configure, and maintain the cooperative’s end-user computers, peripherals, mobile devices, and desktop applications and make timely and accurate moves, adds and changes to user accounts in supported systems. Follow up with end users as needed to ensure successful completion of task.
• Responds to system alerts identifying issues or problems
• Provide end-user support for PC applications such as Office 365 and MS Office applications.
• Perform monthly reporting, tracking of inventory, keep up to date on technology trends, and maintain your skill sets to implement new technology.
• Strictly enforce all copyright laws as they regard to copying, distribution, and use of software as stated in software license and EU Electronic media policies.
• Follows and promotes cyber secure practices, and company and departmental policies and procedures including safety rules.
• Collaborate effectively across departments and provide suggestions for training based on trends related to incoming calls.
• Work on other projects in support of company initiatives assigned by leadership. 
• Attend conferences and training as requested by the Service Desk Supervisor
• Perform other job-related duties assigned by the supervisor or manager.

To be considered for the position, you must have: 

• Associates degree in Business Administration, Computer Sciences or equivalent. 
• CompTIA A+ certification preferred.
• Two years of solid PC & PC application trouble shooting experience in an enterprise environment.
• Experience working with help desk/service desk systems such as Dell KACE, Manage Engine or equivalent and keeping detailed records of customer interactions.
• Experience working with Microsoft Windows 7/8/8.1/10 in an enterprise-class network environment.
• Working knowledge of Cisco UCCX or like IP phone system.
• Working knowledge of Microsoft PC software packages such as Word, Excel, PowerPoint, or Outlook.
• General knowledge of LAN/WAN concepts. 
• Strong interpersonal and communications skills.

Where Will you work?

• This position is categorized as Hybrid, which is a work arrangement that allows an employee to perform work and duties associated with this position at both an EnergyUnited Office location and their home.
• This position is non-exempt as defined by the Fair Labor Standards Act as amended.

*EnergyUnited Electric Membership Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. *