Associate Director Technical Services, Maltz Performing Arts Center (Job 10257)
Case Western Reserve University
Location: Cleveland, Ohio
Type: Full Time
Associate Director Technical Services, Maltz Performing Arts Center (Job 10257)
Working under limited supervision, the Associate Director of Technical Services of Milton and Tamar Maltz Performing Arts Center at The Temple-Tifereth Israel at Case Western Reserve University is responsible for multiple phases of stage and technical operations needed to meet the artistic and technical requirements of performances and events held during Phase I of center operations. The Associate Director of Technical Services is responsible for the video equipment systems and networking of the central Rack Room which houses the critical core audio/visual infrastructure of the Maltz Performing Arts Center and contains the facility's main amplifiers, video switchers, network switches and patching system infrastructure. The production manager will use competency in the areas of video storage, video network engineering, digital content management and video stream technologies and is responsible for these complex systems, which are crucial to the success of the venue.
Develop, implement, operate, and maintain video and multimedia equipment including sound reinforcement, audio distribution, audio production, audio recording, video projection, video distribution, video production, video duplication, video teleconferencing. Responsible for the specification, maintenance and operation of video systems including, but not limited to, video storage, video networking, digital content management, and live video streaming technologies. Responsible for the specification, maintenance, and operation of audio systems including, but not limited to, audio recording equipment, audio recording studio, audio signal distribution, canopy servo-reelers, line array amplification system, extensive microphone inventory, and amplified and acoustic monitor systems. Perform engineering oversight, diagnosis and correction of faults and handling of problems related to the use and operation of installed media equipment and systems. Serve as department IT Systems Administrator. Manage the following software systems including: Vmix for live streaming, Dante for digital audio networking, Protools for audio recording, GrassValley for the video director’s console, Telemetrics for the remote-control HD cameras, Visionet for Silver Hall lighting, Crestron for building-wide video signal flow, Millennia for power amp control of the audio recording system, and Rane for build-wide audio signal flow. Manage building IT Infrastructure by utilizing the university network and building-wide data patching to allow the signal flow of multiple systems for performance broadcasts. Manage and maintain all forms of documentation pertaining to equipment, systems, upgrades, and maintenance. Obtain all final audio and video recordings from the corresponding service providers. Share these recordings with the appropriate client representative and archive in shared media folders. Coordinate equipment upgrades and replacements were necessary to keep the center functioning, competitive, and in-line with current technology. Research current and upcoming products and how they might integrate into the center infrastructure and add value to the facility and the customer experience. Consult with Dobil regarding equipment replacements if needed. (40%)
Ensure the day-to-day operations of the center run smoothly. Provide advanced expertise for the management of stage productions including sub-disciplines such as lighting, sound, video, and stage management. Safely and efficiently produce and manage concerts, events and activities on the stages and in related production spaces. Provide outstanding and uncompromised customer service for all internal and external users. Assess, approve, and implement technical requirements for all stage-use and performance activities. Ensure safe, code compliant, and clean conditions at all times. Account daily for stage and technical equipment inventory. Keep records of use in the university scheduling system. Pull equipment as needed and ensure organized and safe storage in established locations. Serve as the production expert for specified stage-use and performance activities. Monitor lighting, speakers, microphones, and other equipment during rehearsals or recording. During the performance, make technical adjustments, call lighting, audio, video cues to technical crew. (20%)
Manage bookings for activities associated with stage use and performances. Ensure that there are no conflicts. Respond to inquiries about stage use, layouts, set ups, and technology in a timely manner. Determine efficient, safe, and cost-effective production work schedules for lighting, sound, video, and stage management. Plan and engage contract stage services with qualified, reputable contractors as needed. Secure cost estimates for stage services to internal and external users. Determine service costs for: audio visual equipment and operations; stagehand labor for loading, stage set up and breakdown; stage-crafts such as carpentry and stage extension work; lighting; and other production necessities. Review contracts and estimate production expenses for all performances. Participate in contract review to ensure all contract items agreed to can and are adhered to. Review technical riders and discuss production requests and requirements with artist representatives, renters, and campus sponsors, and negotiate agreements that provide a quality production in a cost-effective manner. Coordinate rental and other contracted services. Direct the work of university departments and contractors responsible for audio, video, lighting, and technical communication services. Ensure that work required to meet internal and external customer specifications is fulfilled and meets expectations. Manage stage crews (stagehands, technicians, etc.) when crews are working in the building and directly supervise the operation of stage lifts, unloading/ load-in, setup and positions of concert stage elements, such as instruments, equipment or background sets. Modify plans to address health, safety or logistics issues. Work cooperatively and effectively with the House Manager and front-of-house team when audiences are being served. Be informed and sensitive to front-of-house events and circumstances occurring before, during and after scheduled concerts and performances. Take part in the weekly staff meetings and any other necessary production meetings as required by university or any center clients. Provide required or requested information in a timely fashion and maintain effective communication with all outside contractors or service providers. Coordinate with fellow staff members to assure the continuity of event information. Establish center services and equipment pricing on an ongoing basis with the director. Recruit, interview, hire, schedule and manage all university student employees. Prepare a technical package for Case Western Reserve University Music department and external customer use with the director. Update all technical documents including the technical packet, inventory spreadsheet, troubleshooting guide, event checklists and equipment procedures as needed. Produce accurate and timely invoices for stage and production service as indicated by the center’s billing system. Review, approve, annotate, file, and submit all service provider invoices. These invoices originate from various charges such as: service provider fees, equipment rentals, equipment upgrades, or rentals. Provide annual budget numbers for stage services and maintenance costs as requested by the center director. (20%)
Oversee the administrative activities for various maintenance schedules which includes HVAC, carpentry, electrical, plumbing, fire control and occasional access control requests. Schedule all technical system preventative maintenance visits. This includes but is not limited to the following providers: Dobil for the audio and video systems in every room, JSI for the high ductwork cleaning, Gala Systems for the stage lifts, union stagehands for the stage extension and Vincent Lighting for the entire lighting system. Oversee the daily cleaning and maintenance of stage and back-of-house spaces (such as stage floor care, canopy maintenance, lamping) to achieve high quality results. Oversee the operation, maintenance and troubleshooting of the lighting systems in the facility including lighting instruments, lighting boards, touch panels, dimmer racks and Pathport nodes. When necessary, bring in lighting technicians from Vincent Lighting and union stagehands to refocus the theatrical instruments in the Technical Gallery back to the established positions. (10%)
Responsible for all orchestra setups including, determining the exact spacing requirements, ideal instrument placement, line of sight issues, acoustic considerations and overall aesthetics of the setup. The Silver Hall thrust stage configuration, large group sizes and regular additions of choir/shell/riser demands a high level of attention to detail in preparing the stage for rehearsals and performances. Serve as the concert assistant for specified stage-use and performance activities. Ensure the smooth running of the rehearsal and concert, with particular responsibilities for the orchestra, soloists, and conductor or other musicians (dressing rooms, escorts, and presenters to the stage). Engage concert assistant(s) for more complex stage use and performance activities. Determine quality control standards with consideration to music students. Take stewardship over the three facility pianos including the Steinway Hamburg Concert 9’ D grand piano. Schedule piano tunings in accordance with the schedule and supervise the movement of these pianos to and from the stage. Prevent items from being placed on top of these instruments and encourage others to do the same. Advise the piano technician of any concerns with condition. (10%)
Perform Tours of MPAC. Participate in university event planning meetings. Assist with the coordination of student transportation to and from MPAC. Work with the university safety and security departments. (>1%)
Department: Regular contact with supervisor and co-workers to facilitate and promote joint action/ cooperation to achieve immediate operating results and/or resolve management problems.
University: Regular contact with University Relations and Development, Campus Services, Music Department and College of Arts & Sciences, Facility Services, Energy Management, Tinkham Veale University Center (TVUC), Media Vision, UTech, Tech Infrastructure
External: Frequent contact with patrons, clients, event planners, artists, performers, and touring companies to coordinate events.
Students: Frequent contact with student employees and student performers regarding work flow, concerns, adjustment to schedules.
Direct supervisory responsibility includes the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such actions. List the job titles of the direct report under supervisory responsibility (refer to organization chart).
Experience: 3 to 5 years of related experience. Experience to include the performing arts industry and stage or technical manager.
Education: Bachelor of Arts degree required. Preferably in related field. CPR certification preferred.
Knowledge of back-of-house theater safety and stage operations, as well as, working with customers, artists/ performers, touring companies, stagehands, interns, and theater staffs.
Must be able to work in a culturally diverse, demanding environment, demonstrating sensitivity to various constituent interests.
Demonstrate ability to manage relationships with internal and external business partners and facility users including university clients, temple clients, non-profit partners and a variety of audiences.
Must demonstrate technical knowledge of theatrical lighting, electrical power and safety procedures, amplified sound, audio visual equipment and techniques, stage equipment, stage properties and maintenance of same.
Strong background in music, music performance, and experience in working with students and performing artists.
Demonstrated knowledge of International Alliance of Theatrical Stage Employees (ITASE) and American Guild of Musical Artists (AGMA) work rules
Must be a team player in the MPAC structure and university at large.
Must be thorough, detail oriented with knowledge of performing arts venue systems and repair.
Knowledge of basic event planning procedures.
Strong written and verbal communication skills.
Ability to perform first aid and CPR.
Knowledge of regulations that govern the use of stages and performance spaces in concert halls.
Proficient in the use of personal computers, handheld electronic devices, word processing, PowerPoint, and electronic stage design software.
Knowledge of IT networking, database management, data switches, wireless internet infrastructure
Knowledge of PTZ remote-control cameras, camera joystick control console, multiport video director’s console, AJA digital media recording decks, VMix webcasting software
Knowledge of DANTE audio networking software, pre-amps, power amps, distribution amps, Protocols audio recording software, Yamaha CL3 sound board and corresponding software
Knowledge of Live Streaming protocols for live simulcasts on Facebook, YouTube, MPAC website, and client’s website
Ability to meet consistent attendance.
Ability to interact with colleagues, supervisors, and customers face to face.
Performing arts and stage environment. The employee will need to be available to work weekdays, evenings, weekends, and holidays.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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