Critical Facilities Manager-Sub Region-Vice President
Location: New York City, New York
Type: Full Time
Internal Number: 22521784
Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.
Citi Realty Services – Global Operations – Critical Facilities Manager Sub Region Head
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Citi Realty Services delivers excellence through safe, cost effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
CRS – Global Operations – Critical Facilities Manager Sub Region Head
The Critical Facilities Region Head is a key member of the CRS Critical Facility leadership team. The position will be a regional function supporting the various critical facility functions of CRS in the delivery of Critical Systems Engineering to Citi’s mission critical environments across the region.
The Position will provide subject matter expertise and engineering lead support to for the delivery and operation of critical data centers plus other critical facilities regionally. This role is a central resource for Critical Systems Engineering and Critical Facilities Management, providing:
Design and Construction – Regional project delivery and support for Strategic and Satellite data centers and other Critical Facilities / Systems
Operations – Regional service delivery and support for Strategic and Satellite data centers and other Critical Facilities / Systems.
Change Management – Provide engineering support to ensure thorough review and approval of all critical operational and construction activities in critical facilities.
Strategy and Planning – Development and maintenance of consistent critical facility operations standards and critical engineering best practice. Review and oversight of critical engineering maintenance and engineering specifications.
Outage Reporting / Incident Response – Incident and Outage Response, including root cause analysis and corrective action planning. Resolve any critical systems environments audit and/or Risk & Control challenges.
Audit and Risk Control– Risk, Control, and Compliance mitigation and notification including assisting in critical facilities operation oversite, audits, and issues.
Design & Construction
Participate in the development of corporate standards and specifications that govern all aspects of design and construction of critical facilities and critical infrastructure of all facilities-types
Ensure adherence to corporate standards for design, construction, and operation of critical facilities.
Conduct reviews and provide required approval to construction and renovation projects occurring within critical facilities and for those that impact critical systems in mixed-use and satellite facilities within the subregion.
Coordinate with CTI team to ensure capacity planning for new projects meets requirements
Maintain perspective on new and emerging technologies and analyze potential uses within portfolio
Review all procurement and engineering specifications and participate in the procurement process to ensure consistency in approach across regions
Maintain industry awareness of new technology infrastructure hardware, trends, and future requirements.
Coordinate with regional and global Facility Management and Sustainability teams on all new projects to identify opportunities and incorporate best practices
Manage overall service delivery in Strategic and Satellite data centers and other Critical Facilities, provide support in the management of other critical systems located in facilities throughout the region.
Participate in the development of and regionally maintain corporate standards for maintenance of critical equipment and operation of facilities
Maintain an inventory of critical components for use in sharing best practices, expediting repairs through leveraged parts positioning
Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility
Identify common failure scenarios based upon installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across Citi and industry
Review all new capital and renovation projects within the region with respect to operational requirements
Coordinate operations of Critical Facilities and systems within the region with FM and Sustainability teams to identify opportunities and incorporate best practices
Assist in the development of an inventory of critical components for use in sharing best practices; expedite repairs through leveraged parts positioning
Conduct regular reviews of existing operations to ensure maintenance, operating standards, and environments are adequate for each facility.
Identify common failure scenarios based upon an installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across region and the industry.
Oversee use of change control procedure for critical systems invasive maintenance and changes to ensure proper business level and CTI coordination is met, coordinate with other non-facilities changes and events in critical environments
Review change management policy utilization across the regional facilities management teams and ensure strict adherence to policy
Manage regional escalation and approval method for emergency changes and events
Act as the region’s top-level CRS approver class in existing change management applications
Review change management schedules across facilities to ensure that production/cob paired facilities do not have coinciding work schedules
Work with the global team to develop metrics on maintenance durations and outages to review comparable operations and ensure windows are adequately scheduled.
Act as advocate on behalf of regional site managers in scheduling required maintenance and repairs.
Assist in the ongoing development of global change control procedure for critical systems invasive maintenance and changes to ensure proper business level and Citi Technology Infrastructure (CTI) coordination is met.
Act as an advocate on behalf of site managers in scheduling required maintenance and repairs.
Strategy and Planning
Act as CRS owner for the planning, development, and execution of critical facilities strategies.
Maintain as-built documentation and load conditions up to date for critical systems based upon operations inventory and data
Develop critical sites space, power, and cooling capacity plan and strategy in coordination with global and regional TI teams.
Identify future risks and shortages in capacity in time to develop coordinated plans for hardware placement and potential expansion
Coordinate with CTI GDCS team to identify and measure consolidation opportunities
Act as advocate for hardware consolidation, providing proper metrics to facilitate the business case in terms of facility capital expenditure avoidance and other energy/operational savings
Identify need and initiate critical systems capital projects where required due to space/power constraints or the condition of existing equipment and environments.
Manage right-sizing of infrastructure and right placement of facilities/hardware to ensure just-in-time capacity is available without adding risk of delays to business/CTI projects
Attend TI and business hardware planning meetings to ensure CRS preparedness for upcoming projects
Maintain industry awareness of future hardware trends and their potential impact on facilities
Identify future risks and shortages in capacity in time to develop coordinated plans for hardware placement and potential expansion.
Outage Reporting / Incident Response
Take responsibility for CRS incident escalation and coordinate all cross-business/function communications regionally
Participate in technical response team to provide 24/7 remote support of all complex situations and outages
Manage CRS executive level communication with respect to incidents and events for the region
Develop and manage the regional process for preliminary, ongoing, and final incident reports, post mortems, CAP plans, and audit grade documentation
Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed
Participate/lead technical response team to provide 24/7 remote support of all complex situations and outages.
Travel to outage location where necessary to provide post-mortem technical analysis and support of the corrective action plan development.
Coordinate with regional teams on executive-level, business and ARR related communications with respect to outages and incidents.
Review and provide assistance in developing preliminary, ongoing, and final incident reports, post-mortems, CAP plans, and audit grade documentation.
Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed.
Governance (Audit and Risk Control)
Cross-reference inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
Take ownership stake for the open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.
Utilize global policies and documentation in responding to internal and external audits of critical systems environments, participate in the audit process
Review business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements
Review existing policies, standards, and procedures for D&C, operations, change management, and incident response to ensure effectiveness and adequacy
Identify risks associated with inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
Take ownership stake for all open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.
Assist in the development of policies and documentation to be used in responding to internal and external audits of critical systems environments.
Provide reviews of business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements
Review existing policies, standards, and procedures for operations, change management, and incident response to ensure effectiveness and adequacy
Participate and/or coordinate desktop and site (where required) pre-audits for planned external audits.
A minimum of 5 years of relevant, diverse professional experience managing engineering and operational management of mission critical facilities within a financial services or large corporate environment.
A degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline.
Clear technical understanding of Critical Facilities operations and excellence.
Experience in management of internal and external technical resources.
Significant experience in identifying facility requirements, opportunities, and trends in emerging technology.