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Citi Realty Services – Global Operations – Design & Construction – Infrastructure Project Lead - SVP

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Citi Realty Services delivers excellence through safe, cost-effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

CRS – Global Operations – Design & Construction – Infrastructure Project Lead - SVP

Infrastructure Project Lead will have the responsibility for strategically managing a project portfolio of ~$50 million in infrastructure capital projects per year. Reporting into the NAM head of Office Construction, this role will be accountable for design and construction services at ~10 sites totaling ~600,000 square feet of raised floor space. While concentrated in North America, the position will provide project delivery for sites across the globe.

Job Description:

• Act as liaison between leadership and asset, transactions, and technology teams. 
• Manage relationship with outsourced service provider teams to monitor KPIs and corrective actions.
• Proactively assess workload and address with external service providers to right size.
• Manage large team of outside consultants and vendors.
• Assist in the development of real estate strategies with key stakeholders. Translate strategic requirements into practicable designs.
• Coordinate capital planning activities with internal asset managers and cost managers.

• Identify, define, and manage project pipeline with asset managers.
• Release projects to third party providers in time to deliver projects in line with commitments and maintain a steady workflow.

• Orchestrate and drive the successful and timely design of infrastructure construction projects in collaboration with the technology stakeholders to bank standards for critical facilities.
• Develop specific client requirements and establish clear and verifiable expectations. Identify and manage Stakeholder’s needs. Coordinate project requirements and implementation between internal partners (IT, Security, AV etc.).
• Work collaboratively with team to develop comprehensive project plans based on approved funding.
• Understand the dependencies and inter-relationships of the tasks to ensure success.
• Develop RFPs for outside consultant, construction, and other outsourced vendor services.
• Analyze bids, interview bidders, and evaluate qualifications.
• Work with governmental and nongovernmental jurisdictional authorities for permitting design approval and construction implementation.
• Manage implementation of projects, including identification and mitigation of risks and issues.
• Ensure projects are delivered on time and on budget while being conducted safely, efficiently and with minimal impact to the business.
• Ensure that punch lists and project closeouts are handled in a timely fashion, according to bank policy.
• Lead the development of the scope of work and creation of detailed project schedules.
• Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.
• Review and approve all project payments with support from cost management group. Ensure that compliance rules are fulfilled, and project records are complete.
• Communicate effectively with staff and management on status, issues, risks, goals, and objectives.
• Report on performance to management including highlighting issues, mitigation plans and progress.
• Promote a culture of transparency, innovation, and improvement in the project delivery process.

• Bachelor's Degree or equivalent experience in business; Master’s Degree Preferred
• 10-15 years’ experience in the construction and project management industry during which you applied a structured approach (methodology) to project planning, estimating, monitoring, and reporting through the full project lifecycle, from initiation through closure.
• Direct experience managing infrastructure projects is highly desired, ground-up experience a plus.
• 3-5 years’ experience managing project management staff.
• Clear technical understanding of Critical Facilities operations.
• Demonstrate leadership and adaptability when facing unique challenges encountered on each project.
• High energy and a passion for project management and its processes.
• Very strong communication, influencing, and problem-solving skills.
• Strong meeting organization and facilitation skills.
• Team player with ability to handle strong personalities at all levels of the company.
• Experience and ease in interfacing with Senior Management
• Track record of managing work to achieve milestones on time and within budget under pressure.
• Analytical, flexible, team-oriented, have good interpersonal skills with strong attention to detail.
• Technical proficiencies in Microsoft Office products (Word, Excel, and PowerPoint) and Microsoft Project as well as industry standard project management tools.
• Financial Services experience preferred