The Hospitality and Event Services Director oversees hospitality for all patron, artist, staff and rental events on the Artis—Naples Kimberly K. Querry and Louis A. Simpson Cultural Campus. These duties include supervising a Food and Beverage team that provides first-rate service to patrons, guest artists, Naples Philharmonic musicians, board members and renters through the on-campus cafe, patron bars, backstage artist hospitality and special events. In addition, the Hospitality and Event Services Director manages an Event Services team that proactively seeks out and works with individuals and organizations to host private rental events in the variety of stunning spaces on the cultural campus. The ideal candidate will be deeply committed to delivering exceptional customer service, understanding its importance to the Artis—Naples brand and culture. The Hospitality and Event Services Director will set clear expectations with all team members, creating an environment emphasizing motivation, teamwork, continuous improvement and a passion for providing excellent service. The Hospitality and Event Services Director will also be a numbers person, able to manage budgets, plans and expenses for all areas of the department.
Must have a passion for creating an exceptional experience for all patrons as well as strong leadership ability to manage a diverse staff; strong background in staff training to achieve and maintain desired service levels and resolve problems/conflicts in a diplomatic and tactful manner. Must have strong floor presence, high energy, possess outstanding interpersonal skills while exercising discretion and diplomacy in working both with internal and external patrons; should exhibit professionalism and maintain performance and grace in high pressure situations. Must be able to prioritize and organize workflow to ensure effectiveness and efficiency, manage tight deadlines and work within clearly defined budgets.
Minimum 4-years hospitality management experience in a fast-paced environment. Four or five diamond experience strongly preferred
• A degree in hospitality, hotel or restaurant management required; Bachelor’s degree preferred.
• Have a clean, valid driver’s license and Serve Safe/Food Handlers card.
• Excellent communication, organizational and customer service skills
• Experience controlling food & labor cost, menu development and pricing required.
• P&L accountability and /or contract -managed service experience is desirable.
• Proficient skills in various software packages including Word, Excel and POS software.
Artis—Naples is the premier destination for the visual and performing arts in Southwest Florida. We are driven to inspire, educate and entertain by presenting world-class events that enrich our community. With the generous support of our patrons, we offer a unique range of programs — including music, film, dance, comedy, lectures and exhibitions featuring internationally acclaimed artists. Our interdisciplinary approach cultivates a broader appreciation for art in its many forms.