Delaware Electric Cooperative (DEC) is a thriving member owned utility located in Southern Delaware. The area features numerous state parks for biking, hiking, fishing, recreational water sports, and sandy beaches. DEC serves more than 110,000 homes, and businesses and is committed to providing safe, reliable, and competitively priced energy services.
We are proud to have been named one of Delaware's top workplaces! Our incredible and hardworking team is dedicated to serving our community with their various expertise. We value our employees and offer competitive pay and exceptional benefits.
The Technical Support Specialist's role is to ensure the stable operation of the Cooperative's computer and network systems. This includes but not limited to computers, phones, iPads, tablets, printers, and other technical hardware used by the cooperative. The Technical Support Specialist will be responsible for end-to-end management of our ticketing system and responding/assigning tickets in a timely manner. Provide system support and maintenance with application support when needed. They will assist and work with the network and system administrators on hardware and software upgrades.
Reports to: Technology Manager
1. Education: Bachelor's degree, with a technical major, such as computer science or engineering. Each additional year of experience may substitute for one year of education.
2. Experience: This is an entry-level position in which education and experience will be taken into consideration.
3. Knowledge: Must have a working knowledge of computer systems, network equipment and applications. Working experience with Windows, Unix and Linux server operating systems. Working experience with Cisco and Palo Alto routers, switches and firewalls. A working knowledge of system software currently used by the Cooperative is desired. A working knowledge of routers, switches and firewalls is necessary.
READY TO JOIN OUR TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this technical support job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
No Phone Calls Please.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
DEC was formed in 1936 by a group of farmers in southern Delaware.
In 1936, very few Delaware families had electric service. Our country was beginning to emerge from the devastating effects of the Great Depression, and times were hard for everyone. During those difficult times, a consensus formed
among Delawareans that in order for rural residents to survive, electric service must be provided to farmers. Interested residents in Sussex County began exploring how the Rural Electrification Act could help their communities. A meeting was held in 1936 for the purpose of establishing the Delaware Rural Electric Association. As a result of this meeting and the efforts of the incorporators, the cooperative was organized and incorporated in 1936. The first lines were energized in March 1938 serving 223 members with 94 miles of line and one small substation in Greenwood.
Today, Delaware Electric Cooperative serves 105,000 meters with over 8,500 miles of lines and 27 substations throughout Kent and Sussex counties.
Delaware Electric Cooperative is a member of Old Dominion Electric Cooperative, located in Glen Allen, Virginia. ODEC is an electrical generation and transmission cooper...ative, which provides power to 11 electric cooperatives in Delaware, Maryland and Virginia. ODEC has partial ownership of several power plants in Virginia and Maryland and provides electric to 1.2 million people.
ODEC is owned by Delaware Electric Cooperative and the other 10 electric cooperatives it serves. The organization was formed in 1948 and continues to help cooperatives provide efficient and low-cost energy to their members. DEC provides members power from a variety of sources, including coal, nuclear, natural gas, landfill gas, wind and solar. Currently, ten percent of our energy comes from renewable sources.