As a Barclays Prime Brokerage OCS Analyst you will take ownership for executing our client advocacy strategy, in partnership with Prime Brokerage, Distribution, SRM and O&T leads, as well as direct operations relationship management of a high profile group of clients. You will have oversight of strategic / focus client interaction, perform in-depth analysis of data across of our core processing Service Measures suite, and will include providing a view on the 'voice of client' back to internal stakeholders.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
Providing coverage and act as an advocate, for a set of high profile, demanding clients, across asset class & functions for the Prime Brokerage businesses.
Identifying inter/intra system exceptions stemming from breakdowns in trade lifecycle processing, and escalate/investigate/resolve root causes
Driving active internal dialog across line management to address root causes and identify process improvement opportunities
Demonstrating proactive client engagement to highlight action plans, outcomes, and performance trending.
Maintaining the OCS team's existing relationship strengths, continue to bridge issues and make connections across teams to optimize communication.
Leveraging industry experience and partner with SME's to provide client education services through publications and workshops as appropriate.
You will be expected to foster a partnership with clients to plan for any industry and regulatory changes impacting/relevant to Operations.
Creating and managing virtual, global teams to deliver process / technology changes for our key clients (both tactical and strategic).
What we're looking for:
Financial markets operations exposure / previous client facing experience in an Investment Banking Operations.
Prime brokerage experience and/or trade flow knowledge; including trade capture, trade enrichment, trade event management and settlement processing.
Product knowledge in Prime Brokerage, Fixed income, Cash Equities, Derivatives, FX preferred.
PowerPoint, Excel & MIS skills. Previous use of Tableau, Qlik View, Sales Force, Alteryx, CRUD DB an advantage.
Skills that will help you in the role:
Communicate confidently at all levels, demonstrated through regular contact with sales and operations heads
Good understanding of Prime Brokerage or Macro, Credit and Equity business streams / product scope.
Demonstrate a proven track record of being able to leverage strong communication, influencing & relationship management skills to drive change across an Organisation.
Demonstrate a broad knowledge of industry landscape including regulatory change .
Where will you be working?
You will be working at Barclays Services, Whippany, New Jerseys' fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.
??? Communicate confidently at all levels, demonstrated through regular contact with sales and operations heads (including working with these groups to represent the company at client meetings) ??? The ideal candidate will have good understanding of Prime Brokerage or Macro, Credit and Equity business streams / product scope ??? The successful candidate will demonstrate a proven track record of being able to leverage strong communication, influencing & relationship management skills to drive change across an Organisation ??? The successful candidate will demonstrate a broad knowledge of industry landscape including regulatory change
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.