The Information Technology Department of Arnold & Porter has an opening for a Cloud Services Manager in the Washington DC office. The Cloud Services Manager will be responsible for managing and supporting the firm’s core cloud-based services including but not limited to Microsoft Azure, M365, and Google Workspace.
The Cloud Services Manager will work closely with the Manager of Enterprise Applications and the IT engineering teams to provide leadership, design guidance, and support for the firm’s cloud and cloud-hybrid initiatives. The Manager will meet with key business stake holders, gather requirements, and deliver a great user experience through cloud-based technologies such as seamless single sign-on.
Successful candidates will be passionate, motivated, and have a willingness to adopt new technologies in the cloud applications space. Strong problem-solving skills involving both on-premise and cloud-based environments, as well as the ability to quickly triage and manage priorities are a must for this role.
Responsibilities include but are not limited to:
Designing, implementing, configuring, and providing escalation support for cloud-based and cloud-hybrid Enterprise applications services. (Microsoft Azure, M365, Google Workspace, etc.)
Developing guidelines, procedures, and documentation for efficiently supporting cloud-based services.
Managing cloud-connected application integrations points including SSO configuration.
Researching and developing solutions using cloud-based services in coordination with both IT and business stakeholders.
Staying current with the latest cloud-based service trends such as the M365 roadmap and making proactive recommendations with IT leaders.
Reviewing cloud-based service utilization to ensure cost-effective use and making recommendations to the Manager of Enterprise Applications for licensing adjustments.
Working closely with IT Security and Infrastructure teams to ensure availability, security, and stability of cloud systems.
Working closely with Technology Support, Technology Training, and Data Governance teams to ensure that all features of cloud systems are fully utilized.
Four-year college degree preferred; equivalent experience will be considered.
Microsoft Azure and M365 certifications are a plus
Minimum 10 years’ customer support experience supporting a diverse customer base including C-level executives.
Minimum 5 years’ experience implementing and supporting cloud-based services.
Experience with cloud-based administration consoles (Azure, M365, Google Workspace, etc.)
Experience with Azure Active Directory integration, configuration, and administration.
Experience with standard legal applications (Microsoft Office, iManage, Adobe, etc.)
Experience with MFA systems such as Azure MFA.
Solid understanding of Windows server and business operating systems (Server 2012 R2 - 2022, Windows 10, 11)
High level proficiency in PowerShell.
Knowledge of networking concepts and technologies (TCP/IP, DNS, load balancing, firewall ports, etc.)
Prior working experience in legal or professional service organization is desired, but not required.
Outstanding customer service skills, excellent oral and written communication skills.
Ability to handle multiple projects and skills with frequent shifting priorities.
Ability and confidence to work within all levels of the organization.
Previous employment in legal information technology is desired, but not required.
Ability to work in a high energy, fast paced and ever-changing environment.
Ability to communicate complex technical information to a non-technical audience.
Ability to identify the appropriate method of communication.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to compile and recommend anticipated departmental budget needs from year to year.
Flexibility to work additional hours as necessary.
Arnold & Porter Kaye Scholer LLP is an equal opportunity and affirmative action employer that does not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), ethnicity, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.
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Arnold & Porter is a firm of nearly 1,000 lawyers, providing sophisticated litigation and transactional capabilities, renowned regulatory experience and market-leading multidisciplinary practices in the life sciences and financial services industries. Client-driven and industry focused, our lawyers practice across more than 30 practice areas, including bankruptcy, corporate finance, intellectual property, litigation, real estate and tax, to help clients with complex needs stay ahead of the global market, anticipate opportunities and address issues that impact the very value of their businesses. Our global reach, experience and deep knowledge allow us to work across geographic, cultural, technological and ideological borders, to offer clients forward-looking, results-oriented solutions that resolve their US, international and cross-border legal needs.