Represent the Cooperative in the promotion of Cooperative services and programs to members and employees by meeting with current or prospective members to establish or terminate electric service, assist with member inquiries or complaints, collect membership fees, deposits, and trip fees.
Essential Duties and Responsibilities:
Accept applications for new and/or existing electric service, collect membership fees, deposits, trip fees, and coordinate connects/disconnects.
Create Service Orders for new service, termination of service, meter changes, disconnection and reconnection for non-pay, and other service requests.
Assist with media relations, meeting planning, and other related events.
Provide assistance to members regarding energy use. Assist with identifying possible areas of energy usage and energy conservation.
Assist with group presentations on energy-related topics to civic organizations and schools.
In addition to these responsibilities, may be assigned by the Member Services Manager to perform other duties from time to time.
Minimum of two years of customer relations experience is required.
Continuing education in Microsoft Office and other computer software applications such as word processing, spreadsheets, and databases preferred.
Abilities and Skills:
Must be well organized, personable, and able to exercise discretion and use sound judgment in dealing with people and confidential information.
Must possess excellent computer skills with word processing, spreadsheets, and databases.
Must possess excellent communication skills in English, both in written and oral forms, and be able to communicate with the general public and co-workers.
Must be able to lift/move 25 pounds or more, as necessary without external assistance of personnel or mechanical aids.
Bilingual (Spanish) abilities are preferred.
Must possess a valid Texas Drivers License with a good driving record.
This position requires working most of the time inside an office building with the usual office conditions. This position requires repetitive motions and manual dexterity for duties such as dialing and keyboarding. The individual must be able to use office equipment such as a copier, facsimile, calculator, computer, and printer. This position requires the individual to conduct research, prepare, analyze, and present data and reports, and coordinate resources. The individual must be able to present information to others and work with deadlines.
Central Texas Electric Co-op (CTEC) received its charter from the State of Texas on June 19, 1947. CTEC is a non-profit organization that is owned and controlled by the people it serves.
CTEC provides electric service in 11 counties: Gillespie, Llano, Mason, Kimble, San Saba, Blanco, Kendall, Kerr, Real, Menard, and McCulloch. CTEC buys its wholesale power and distributes it throughout the service territory on its own network of lines. Currently, the cooperative has over 40,000 meters on over 6,000 miles of energized line. Besides the headquarters office in Fredericksburg, branch offices are conveniently located in Mason, Llano, and Kingsland, Texas. Employees usually number around 140 for the entire area.
CTEC boasts a generous benefits package including comprehensive health, prescription, dental, and vision insurance. We also provide to our employees, life insurance, business travel accident insurance, short-term disability insurance, and long-term disability insurance. Paid holidays and PTO (paid time off) are also provided. CTEC has an employer-paid pension plan and a 401(k) plan that is employer-matched.