As part of the New Jersey Hospital Care Payment Assistance Program (Charity Care) Unit within the Office of Health Care Financing (OHCF), under the direction of OHCF leadership, the Program Specialist Trainee will facilitate the provision of excellent customer service by handling a high volume of phone calls from acute care hospitals, patients, patient advocates, and other stakeholders regarding the Charity Care program. The Program Specialist Trainee will also respond to requests and inquiries received via mail and email.
The Program Specialist Trainee will become familiar with applicable Charity Care statutes and regulations, as well as program policies/procedures, and then maintain and utilize their knowledge and subject-matter expertise to assist with responding to compliance questions and conduct financial analysis to advise patients about their eligibility and provide technical assistance to hospitals regarding a variety of matters. The Program Specialist Trainee, through their daily work and under the supervision of OHCF leadership, will exercise sound judgment to support the work of the Charity Care Unit as well as help to further the goals and objectives of the Charity Care program and NJ Department of Health, with professionalism and integrity.
Preference will be given to candidates who are bilingual in Spanish and English.
Note: This position may be eligible to participate in the Department's pilot telework program, which offers eligible employees the opportunity to work remotely for up to two (2) days per week, as approved by management.
ADVANCEMENT: Appointees who successfully complete the 12 month training period will be eligible for advancement to one of the following titles: Program Specialist 1, Program Specialist 1 (Socio-Economic Programs), Program Specialist 1 (Social/Human Services), or Program Specialist 1 (Regulatory Programs). The inability of an employee in this title to attain a level of performance warranting advancement to one of the titles listed above shall be considered as cause for separation.
If interested in applying for this position please send cover letter and resume to PSTMA@doh.nj.gov
EDUCATION: Graduation from an accredited college or university with a Bachelor's degree.
LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position
NOTE: Appointees to positions assigned to the Weatherization Assistance Program in the Department of Community Affairs will be required to complete training and obtain a certification as a Quality Control Inspector, issued by an agency accredited by the United States Department of Energy (USDOE), in conformance with USDOE Weatherization Program Notice 14-4. Training is required to be successfully completed subsequent to advancement to the primary title, Program Specialist 1, Socio-Economic Programs.
New Jersey Department of Health
Improving health through leadership and innovation
The Department’s priority is improving population health by strengthening New Jersey’s health system. The Department’s five branches, Public Health Services, Health Systems, Integrated Health, Office of Population Health and the Office of Policy and Strategic Planning work collaboratively toward that goal. Population health focuses on keeping healthy New Jerseyans well, preventing those at risk from getting sick, and keeping those with chronic conditions from getting sicker. Population health promotes prevention, wellness and equity in all environments, resulting in a healthy New Jersey.