Pennington, NJ / Hybrid & Flexible Work Options Available
New York, New York
Singapore, Singapore
New York, New York
Multiple, Illinois
Urbana, Illinois
Posted: 17-Mar-23
Location: Sumterville, Florida
Type: Full Time
Required Education:
General Purpose of Job
This position is responsible for utility billing activities, including distribution, adjustments, reviewing activity reports and computer runs to correct billing errors; to provide accurate and timely data entry for data processing and computer billing operations; respond to customer requests; process return mail and electric payments; coordinate accounts qualifying for specialized programs and back up for meter reading services.
Education
| Minimum | High School or GED |
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Experience
| Minimum | Two (2) years’ work experience in accounting, billing operations or general office work and customer service. |
| Preferred | Experience or similar work with an electric utility or related industry. |
Other Requirements
- Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
- Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
- Normal work hours shall be eight (8) hours between 6:00 am and 6:00 pm, Monday through Friday.
- Successful completion of pre-employment background check, physical and drug screen.
Knowledge, Skills and Abilities
- Ability to maintain confidential information, and effectively manage stress and pressure in a frequently changing environment, ability to multi-task calmly and effectively in all situations.
- Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
- Computer proficiency and ability to utilize MS Office products; ability to acquire skills in the use of applicable corporate customer information system as they relate to the position.
- Excellent customer service orientation and interpersonal skills for effective interaction with managers, employees, customers and others; use independent judgment in the application of Cooperative policies and procedures.
- Knowledge of basic accounting principles and math; procedures in handling account receivables; ability to learn the cooperative computerized utility billing system including rate composition and calculations; lock box processing, and the application of rates.
- Perform detailed transactions accurately and review work for quality control of information, records and reports; effective communication skills including written, verbal and listening; ability to prepare all types of office correspondence; effective organization and documentation skills; detail oriented to complete assignments and meet deadlines; ability to work independently and in a team environment.
- English is the primary business language. Second language in Spanish is desirable.
