As a Barclays Application Support, you will be ensuring the continued availability, effectiveness, and accuracy of production systems primarily for Risk, Finance and Treasury (RFT Business) and its related applications in support of the business. For this role, you will also be a point of contact for the issues affecting the operations of the bank's RFT business during US hours and for on call covering during APAC/US hours and during weekends, assisting primarily the RFT Business within existing GTSM - RFT RTB team.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
??? Being accountable for Production stability, Service availability and Governance ??? Maintaining active and ongoing liaison with Shared services team, upstream and downstream application teams to manage SLA expectations ??? Engaging with development team to assert and ensure value driven delivery with agility and stability balance ??? Maintaining ongoing liaison with Barclaycard C&C, BIM's/MIM's to manage escalated incidents ??? Leading Incident and Problem Management through to resolution. Being an Operational escalation point for Incident, Problem, Change, Release and Configuration Management ??? Ensuring and promoting ITIL best practices for Incident, Problem, Change, Release management ??? Accounting for the introduction of new/changed services (Application Onboarding, Decommission) and engaging with BTB management to deliver
What we're looking for:
??? Experience in production support ??? High energy, hands-on and results-driven & goal-oriented ??? Domain knowledge in banking or financial sector, especially Data Support ??? Solid grasp of and experience in SDLC (both Waterfall and Agile)
Skills that will help you in the role:
??? ETL Concepts (DataStage, AbInitio etc.), Open Systems such as (Linux/Unix, Windows) ??? Alerting & Monitoring tools like AppD, ELK, Netcool, Kibana ??? Application Hosting Platforms such as Websphere, JBoss, Apache, Tomcat ??? Network Technologies such as Load Balancers & Firewalls
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you'll have every chance to build a world-class career in this world-class environment.