As the first point of contact, the Member Services Representative will provide exceptional customer service to all callers, visitors, and guests of the Cooperative using a variety of communication channels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide front-line customer service in person and by telephone and refers guests to appropriate office or staff while effectively communicating orally and in writing.
Receive and process all forms of payment, utilize check scanning equipment, prepare necessary cash collection and deposit slips in conjunction with Accounting.
Interpret, explain, and apply department standards, policies, procedures, and criteria when talking with customers.
Maintain thorough knowledge of collections, payment arrangements, and disconnects for non-payment of bills, according to current policies.
Fill out common forms, determine charges for service requested, collect deposits, prepare change of address records, and issue new service or discontinuance orders using computer software.
Should have considerable skill in effectively dealing with a variety of people under many circumstances. Must be able to listen and respond courteously to customers' comments or concerns, resolve problems within the scope of this position and refer specific issues and inquiries to the appropriate Cooperative personnel.
Responsible for billing functions such as monthly billings and month-end processes. Responsible for maintaining a high degree of accuracy for information entered on customer accounts and billing.
Learn and maintain a thorough knowledge of rate schedules and billing processes and answer customer billing questions regarding usage and cost.
Prepare and complete various internal reports regarding billing and customer accounts.
May work on a variety of related tasks including but not limited to answering phones, payments, billing, refunds, collections, reporting, mail processing, reception, and assisting customers in finding appropriate resources.
Will be given special projects and all other duties as assigned.
This job has no supervisory responsibilities.
Work will be performed on-site in an office setting. Typical work hours are Monday through Friday 8:00am-4:30pm.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate or equivalent and 1-2 years related office and customer service experience.
Excellent problem solving, organization, and prioritization skills.
Proficiency operating a personal computer as well as the ability to compile spreadsheets, documents and forms.
Experience accessing data using a computerized records system; experience making change and cashiering.
Excellent customer service and communication skills required to interact with customers in-person, by phone, and in written correspondence.
Willingness to work after hours in rare instances of mass power outages.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Founded in 1938 as a not-for-profit electric cooperative, Corn Belt Energy now powers the lives of over 35,000 homes and businesses throughout 18 counties in Central Illinois. We employ 85 people and maintain over 5,000 miles of line throughout our vast territory. Our electricity is supplied by Wabash Valley Power Association, a generation and transmission cooperative based in Indianapolis.
The largest electric cooperative in Illinois, Corn Belt Energy is owned by the electric members it serves and is committed to providing reliable, affordable power. The cooperative is governed by 13 directors who are residential members and who represent specific districts within our service territory. Educating members on energy efficiency and safety are top priorities and we are committed to supporting our communities in a variety of ways, including our Education Grants Program and our participation in the national Youth to Washington Tour.
In the past 80 years, our membership base has changed dramatically from primarily farmers to an ever-increasing number of urban, suburban and commercial accounts. Embracing our rural farm heritage, we now serve many of the new residential subdivisions ...and commercial areas in Bloomington-Normal and other communities. While we've accomplished our original goal of bringing electricity to rural areas, we're now faced with a new challenge: helping cooperative members use energy wisely in a world increasingly reliant on electricity.
Corn Belt Energy is a member of the Association of Illinois Electric Cooperatives (AIEC) and the National Rural Electric Cooperative Association (NRECA). Corn Belt Energy has been a member of the Touchstone Energy network of electric co-ops since its inception in 1998.