Job TitleSenior Operations ManagerJob Description SummaryJob DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIESLead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estate standards of performance and needsAssure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administrationComplete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfiedEnsure customer focus within all areas of operational activities and maintenance of effective relations