SummaryManage and oversee the day-to-day operations of the Information Services Service Desk which includes coordinating and overseeing desktop support, mobile device provisioning, licensing management, and software delivery. Identify priorities for IS resources, coordinate with Association personnel on operational and project initiatives, and resolve conflicts regarding such issues. Essential FunctionsA. Manage and oversee the day-to-day operations of the IS Service DeskB. To oversee, procure, and monitor the Association’s software and desktop hardware licensing.C. To manage employees through work direction, motivation, training, assistance, performance evaluation and corrective action.D. Partner with other IS Managers
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