Job TitleNOC SupervisorJob Description SummaryThe Supervisor of the National Operations Call Center (NOC) is accountable and responsible for the direction and performance of the CSR's to ensure execution of the business plan of the Distributed Facilities Services Group. The Supervisor is accountable for development and oversight of the CSR's as well as the monitoring and maintenance of the technology systems used by the call center staff. The Supervisor responsibilities include but are not limited to; daily administrative team operations, management of our client relationships, Service Delivery, customer satisfaction and supervision of our Customer Service Representatives. This position will also provide other business related functions directed by Seni
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