This position ensures the stable operation of the corporate customer information system to include scheduled maintenance, back-up and recovery services and troubleshooting. Administers and maintains permission and access rights; implements and tests new programs and provides technical support to end-users. The responsibility for directing customer file maintenance, the customer billing, payment, and new services processes.
Minimum Required Qualifications and Competencies
The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.
2 Year / Associate Degree
computer science, information systems, business administration or equivalent training and experience
Three (3) years’ experience progressively with a customer care billing solution system with a minimum of two years of experience in a lead or supervisory capacity.
Experience with National Information Solutions Cooperative (NISC) or a similar utility billing program.
Experience or similar work with an electric utility or related industry.
Education and/or Experience Notes
Job related experience may be substituted for the required education on a year-for-year basis.
Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
Normal work hours shall be eight (8) hours between 7:00 am and 5:00 pm, Monday through Friday.
Successful completion of pre-employment background check, physical and drug screen.
SECO Energy is a not-for-profit electric cooperative serving over 210,000 families and businesses across seven counties in Central Florida, making SECO the third largest electric co-op in Florida and the seventh largest in the nation.
In both 2017 and 2016, SECO Energy was ranked “Highest in Customer Satisfaction among Cooperatives” in the J.D. Power Electric Utility Residential Customer Satisfaction Study. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction among Midsize Utilities in the South” by J.D. Power. SECO refers to the three consecutive awards as its “Triple Crown,” and we are grateful to our members for ranking us #1!