Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.
We are currently looking for a Messaging Infrastructure Engineer with on-prem experience in Exchange 2016/2019 and Exchange Online that will be responsible for the effective and successful management of the Hybrid Exchange environment.
The Technology Reliability Engineering and Operations (TREO) organization is a key information technology group supporting our valued internal and external customers. TREO aligns up through the Chief Technology Officer and provides IT services such as hosting, security operations, application, voice, business intelligence infrastructure, collaboration services, and end user support. We focus on both operating and innovating our services to ensure continuous efficiency and modernization. Our team is comprised of both full-time employees and contingent workers spread across 15+ states and three countries. Come join other professionals in some of the most important work taking place in banking!
The Messaging Infrastructure Engineer will:
Perform application / service health checks of the messaging infrastructure.
Perform maintenance, application configuration and performance tuning, account management, software upgrades, and monitoring across multiple environments.
Assess and maintain SLA's, system availability, capacity management, and performance KPIs to help improve service performance, capabilities, and interoperability.
Monitor system alerts, system utilization thresholds, and capacity utilization on servers.
Provide advice, support, training, and assistance in the proper, efficient and effective use of the application.
Cultivate relationships and leverage organizational understanding to facilitate decision making and buy-in
Engineering responsibility for supporting company-wide enterprise level messaging infrastructure.
Works with Exchange, Mobile Messaging and IM. Creates and maintains Infrastructure documentation.
Ensures project documents are complete, current, and stored appropriately.
Functions as the final point of escalation for all messaging-related troubleshooting.
Other duties as assigned.
Technical Experience & Qualifications:
Expertise in designing and supporting high availability, backup, and disaster recovery as it relates to Microsoft Exchange
Advanced knowledge in supporting messaging technologies like Junk Email filtering, Antivirus, TLS, SMTP, DNS MX, Sendmail, and Secure/Encrypted Email
Advanced level understanding of Exchange/Exchange Online in a hybrid configuration; Scripting / System administration programming (PowerShell, VB Script, Ruby, Perl, etc.); designing and building automation of common administrative tasks.
Advanced understanding of infrastructure elements such as A/D, WAN, DNS, DHCP, WINS, SSL, TCP/IP
Strong understanding of network concepts including TCP/IP, SIP, routing, SMTP, DNS, DHCP, load balancers, etc.
6+ years' experience in supporting and maintaining Microsoft Exchange Server, systems management and administration experience with an in-depth understanding of operating systems, including Microsoft Windows Server programming, systems analysis or other directly related experience; and requires a Bachelor's in computer science, information systems or other related field
Solid presentation, oral/written communication, and inter-personal skills including the ability to anticipate, influence & adapt to a wide range of audiences
Advanced analytical, organizational and problem solving skills required
Microsoft Exchange and/or messaging related certification(s) preferred
Must be available to work flexible hours; on-call availability 24/7
Preferred experience in one or more of the following:
Proofpoint on Demand / Proofpoint Protection Server
Proofpoint Email Fraud Defense
Experience with and exposure to cloud ready and cloud native contexts, both using on-prem technologies (e.g., OpenShift) as well as public cloud service (e.g., Azure, AWS, IBM, GCP)
Experience with CI/CD (e.g., Azure Devops Pipelines, Jenkins, GitLab)
Google Cloud Platform (GCP Experience)
Agile development methodologies (e.g., SAFe, Kanban, Scrum)
Experience managing complex customer facing platforms, processes, and tools
Working knowledge of financial/banking systems preferred
A combination of education and experience may meet qualifications.
Location: This position has a hybrid work from home schedule with a minimum of three days per week in the office at the Zions Technology Center in Midvale, UT.
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company's primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station
At least 75% of the building is powered by on-site renewable solar energy
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms
Large modern cafe with a healthy and diverse menu
Healthy indoor environment with ample natural light and fresh air
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
Zions Bancorporation, N.A. is one of the nation's premier financial services companies with annual net revenue of $2.9 billion in 2021 and more than $90 billion of total assets. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending, ranking as the tenth largest provider in the U.S. of the SBA’s Paycheck Protection Program loans. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.