Job Description Summary The Operations Manager is responsible for the physical operation, condition, and cost efficient performance of each property assigned. Within that overall responsibility, the Operations Manager must maintain a supervisory overview of each facility, assure the highest possible level of service to the tenants, assist client departments (safety, architectural, leasing, etc. ) whenever possible, and assure the highest possible standards of building maintenance and cleanliness. The Operations Manager is also responsible for the planning, implementation, coordination and supervision of all mechanical operations, maintenance, communications, energy management and engineering manpower development programs for the assigned property(s) within the guidelines of quality standards, operating objectives and goals established by Cushman & Wakefield in a manner that protects and maximizes the asset value of each property
Development and implementation of specifications, bidding documents, plans, and procedures covering property cleaning operations, mechanical engineering, maintenance operations, and project security
Administration of service subcontracts and on-site evaluation of quality levels and competitive costs
Controlling and overseeing the utilization of maintenance and operations personnel across facility lines to ensure optimum use of resources as peak workload, absenteeism, or special needs occur
Preparation and submittal of budget recommendations and the exercise of control over operating expenditures
Continued evaluation of all phases of property operations to enhance the efficiency of the process and to maximize cost-effectiveness
Selection, supervision, development, and training of all subordinate engineering and maintenance personnel
Inspection and assurance to see that all vacant spaces are maintained in a clean and occupant-ready condition
Assisting in maintaining liaison between tenants and building owners
Development and implementation of proactive programs to track, analyze and reduce maintenance requests to provide a higher level of service to tenants
Maintenance of an overview to ensure that adequate inventories of operating and maintenance supplies are on hand
Development of annual operational plans tied to the facility business plans, including individual quarterly goals and objectives approved by the Portfolio General Manager and the client
Reviewing and approving plans and procedures for handling complaints or requests from facility tenants or occupants
Regularly and systematically analyze and appraise the effectiveness of operations under their control, ensuring that policies are observed and that prompt corrective action is taken as needed
Supervising and training all facility employees in proper safety procedures
Assisting management in the coordination of fire safety and all aspects of current fire laws as they apply, as well as coordinating with the local Fire Department to obtain required certification and adhere to specific Fire Plan Regulations
Recommending capital improvement programs for the project and implementing all mechanical, electrical, and elevator capital expenses approved by the owner
A degree from an accredited college or university in engineering preferred
Minimum of 8 -10 years in Facilities Maintenance with appropriate licenses and certifications
Strong critical systems background preferred (generators, ATS, UPS, etc. )
In-depth knowledge of mechanical, fire safety, electrical, plumbing, and control systems, which include all HVAC, electrical, pneumatic, fire alarm and suppression, and plumbing systems
Knowledge of building contracts and specifications
Familiar with the preparation and administration of budget requirements and reporting procedures
Knowledge of building purchasing procedures
Must be familiar and proficient with personal computers and PC-based software such as Microsoft Word, Microsoft Excel, and Microsoft Project
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.
The employee may also be regularly required to sit or stand for prolonged periods.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.