This Energy Services Program Consultant position will collaborate with our customers to analyze their energy services program workflows and consult to build a best practice integrated solution. An energy services program allows our members utilities to enroll consumers, track, analyze and report on utility, energy efficiency, distributed energy resource (DER) and smart device (internet of things) related programs within their organization. The ideal candidate will be able to scope, prioritize and document energy services business processes comfortably. The position works closely with the NISC Enterprise software, which leverages Salesforce and Form Assembly, to serve our Members/Customers’ needs for implementing their energy services programs solutions. Managing the process of implementing our solution requires an understanding of the member’s needs, collaborative communication style with excellent communications. Team member will work with all levels (C-level to individual contributor) at NISC and our Member/Customer sites. Role includes helping the Member/Customer understand the value of the NISC’s enterprise solutions as well as training, testing, and reporting. This position reports to a Professional Services Team Lead.
Create and coordinate moderate level project plans, timelines, and milestones of project implementation.
Perform process analysis through scoping, prioritizing and mapping documenting business processes.
Train Members/customers, on software applications usage and best practices.
Provide application support throughout the project lifecycle.
Assist in change management best practices at Member/Customer sites.
Prepare Change Requests (CRs) and follow up through resolution.
Perform after hours call support as assigned.
May serve as a subject matter expert.
Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
Commitment to NISC’s Statement of Shared Values.
Other duties as assigned.
Knowledge, Skills & Abilities Preferred:
3+ years of related experience preferred.
Experience designing and managing energy services programs preferred.
Experience gathering and documenting requirements.
Moderate level knowledge of business-related software applications and services.
Moderate level knowledge of the Utility industry.
Moderate level knowledge of Project Management processes and theory.
Strong verbal and written communication skills.
Strong presentation and training skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
Strong research and problem-solving skills with a strong attention to detail.
Moderate level ability to organize and prioritize.
Moderate level ability to set and manage internal and external Member/Customer expectations.
Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
Moderate level ability to demonstrate initiative and accountability.
Moderate level ability to multitask and time manage.
Strong ability to demonstrate professionalism.
Moderate level ability to troubleshoot.
Moderate level understanding of change management best practices.
Moderate level knowledge of utility software and software integrations.
Ability to travel as often as necessary to meet the goals and objectives of the position.
NISC’s Shared Values & Competencies:
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,300 individuals in three cities (Lake Saint Louis, MO, Mandan, ND, and Cedar Rapids, IA). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.