Summary:  Assist in planning, developing and administering a comprehensive Member Service Program that facilitates growth in the Cooperative’s system and is beneficial to the Membership. Provide exceptional service with timely and accurate responses to member inquiries. Key Responsibilities: Understand all the Cooperative’s programs, services, plans, and objectives. Communicate this information with members, contractors, internal team members, and any other stakeholders. Participate in evaluating, formulating, and implementing programs, policies and procedures to achieve the Cooperative’s mission and goals. Communicate with members about delinquent accounts. Provide information on energy assistanc