Application Analyst (Health IT Laboratory Information Systems) - Remote Available
Location: Nashville, Tennessee
Internal Number: R-11080
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
HealthIT LIS Maint & Support
JOB SUMMARY This Application Analyst (Health IT Laboratory Information Systems) will analyze operational processes and information generation or utilization. The Application Analyst will design, develop, manage, test, train, implement and support computer-based information systems and various applications. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems.
Laboratory Information System experience with Cerner Millennium PathNet or Cerner CoPathPlus is strongly preferred for this role.
Note: This role is available for remote work in most US locations
Key Functions and Expected Performances:
Knowledge Level: Each Position must contain a level of knowledge of all the applications within the LIS team to manage and support. As the employee grows and develops, their ability to be an SME within each application is achieved and changes. End result and goal is that any level can do basic support and on call while employees grow in the knowledge and understanding of the applications utilized on the team and less support by the vendor. The following experience is preferred:
Cerner Millennium PathNet or Cerner CoPathPlus experience
Experience as a Laboratory Scientist with application implementation experience
SME for any one of the applications and understanding of the other systems
Clinical Genetic Molecular Biology background
Epic Genomic module experience or exposure is preferred
Communicate effective oral, aural and written skills with work groups, including internal LIS team members, HITS team members, Business Partner members as well as external participants
Willingly share knowledge with other teams and team members
Work collaboratively with other teams to expedite resolution to problems
Prepare and deliver presentations to a teams and user presentation
Communicate problem resolution to users and staff seeking feedback as to action taken to resolve a problem and the success or non-success
Review feedback and take appropriate action seeking directions and assistance from team leader/mentor
Provide written program documentation as per standards
Provide timely status reporting as required or needed
Integrity and security of data
Ensure the integrity and security of institutional data
Promote confidentiality, security policies and procedures
Provide support for user security processes
Mitigate the impact of data across systems
Collaborate on team maintenance support and workflows between clinical and financial systems
Analysis and Definition
Conduct interviews with end users, vendors and staff to determine needs/requirements
Review information on more complex assignments/projects with team leader/mentor, seeking input and direction
Prepare functional and technical specifications along with appropriate supporting documentation including, but not limited to, recommendations, ROI , project scope, costs, and others requested
Effectively identify problems, risks and their resolutions
Recognize and point out procedural and technical impacts on assignments/projects in an environment of integrated systems. Seek advice and direction from team leader/mentor to assure the impact is properly addressed
Analyze individual assignments and provide accurate time frame estimates for completion
Provide a variety of programming duties with direction
SR submissions for vendor supported tasks
Develop effective, efficient internal design and detail pathway workflow documentation
Adhere to basic programming standards
Produce/build programs within regulatory agency guidelines
Collaborate with the QA teams and business partners to establish comprehensive and detailed functionality test plans
Collaborate with the QA teams and business partners to establish comprehensive and detailed test plans for regulatory requirements
Relational DB retrieval ability to provide ad hoc information and data analysis
DA and DA2 Queries
Intense knowledge of interfaces and integration
Strong knowledge of operating systems and support tools
Use debugging tools and monitor effectively
Maintain skills and programming languages as commensurate for experience level
Ownership of Incident management and problems resolution processes.
Effectively work with users to understand problem and recognize and define needs/problems within the appropriate processes
Ability to distinguish critical needs/problems and prioritize among less urgent needs
Follow through from analysis to problem resolution, modifying software as necessary
Facilitate quality customer service
Provide on-call support as assigned (but not limited to)
Millennium Pathnet (Gen Lab, Micro...etc)
3rd party software to support all the applications
Continually increase breadth and depth of application knowledge
Understand integration and interfacing among systems
Create documentation for continuous process improvement, education and training
Actively identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance professional development
See learning as a part of work
Actively seek understanding of VUMC organization and goals
Demonstrate professionalism at all levels
Demonstrate willingness to learn new skills
Accept constructive criticism
Demonstrate initiative in self-directed learning
Provide guidance and training to others
Conduct peer review when requested
Conduct review of supervisors when requested
May function as team leader for projects with small to medium scope and may assume project management responsibilities as assigned
Must be able to identify the project scope, perform resource analysis
Demonstrate ability to build and lead project teams by prioritizing tasks and work assignments effectively by delegating tasks as appropriate with documentation and target dates
Utilize project management tools/software as appropriate
Procedures and Processes
Follow incident management and change management procedures
Perform design reviews and technical reviews when appropriate
Perform functionality testing for accuracy of request
Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance
Follow escalation procedures according to departmental policies and procedures
Document problem resolution appropriately (i.e., Solve, Change)
Incorporate Disaster Recovery concepts into systems and procedures
TECHNICAL CAPABILITIES * Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management. * Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
* Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
* Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
* Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.
* Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.
Core Capabilities :
Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Relevant Work Experience
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.