The Account Manager is responsible for the overall management of an account or site and supervises the assigned staff. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
The Account Manager reports to the Area/Regional Operations Manager, working in conjunction with special services personnel, and is responsible for the following activities:
Manages the overall activities of the account and supervises all C&W Services personnel.
Maintains/monitors customer contacts, profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies.
Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual employees.
Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs.
Responsible for recruiting, hiring and training of employees for the account.
Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development.
Monitors/evaluates budgets and plans/coordinates future budget/special funding requests.
Administers cost containment/reduction activities among assigned sites and personnel.
Provides short range/long range planning to include initial overall planning with the Director of Operations and Operations Manager.
Remains knowledgeable in new product/service delivery and communicates same to employees for use/implementation on site.
Demonstrates excellent verbal and written communication and interpersonal skills. Able to work effectively with client an all levels of personnel.
Establishes and maintains the respect and confidence of clients and service employees.
KNOWLEDGE, SKILLS AND ABILITIES:
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
Minimum (5+) years of progressive Management/Operations experience, preferably within an educational environment.
Ability to partner with all levels of employees and build relationships.
Strong employee relations, conflict resolution and management skills.
Stand-up presentation skills. Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.
Proficient computer skills â“ Microsoft Office.
Ability to multi-task and excel in a fast-paced and dynamic work environment.
Must have the ability to exercise sound judgment and make decisions in a manner consistent with the essential functions of the job.
A dynamic individual with initiative and a high energy level.
An individual who emphasizes teamwork and collaboration.
Must possess an entrepreneurial drive.
An individual who is self-directed and exhibits a high level of confidence.
The ability to apply general rules to specific problems to produce answers that make sense.
C&W Services is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.