OBJECTIVES To handle outage calls, operate outage management, SCADA and other automation systems. To assist members with service inquiries. To handle varying member service requests in a professional and courteous manner providing excellent member service between the member, the general public and within the Cooperative. To efficiently use organizational skills to handle multiple requests during periods of high call volume (outages, disconnect days, etc.). RESPONSIBILITIES Answers incoming calls in a professional and timely manner and ensuring calls are properly handled. Processes payments by phone. Assists in AMI system daily operation. Runs nightly reports an