About the Role: Grade Level (for internal use): 09 About the Role:
The Team: The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients & driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite.
Responsibilities and Impact: As the face of the organization, your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients. Additionally, you'll help identify and develop new associate's strengths to set them up for success when they move from the program to other parts of the commercial organization What's in it for you:
Develop your leadership qualities by helping associates set and achieve goals that are line with the company's vision. Instill a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.
Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $51,289.00 to $91,872.25. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .
What We're Looking For:
Basic Required Qualifications:
Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Strong knowledge in finance and understands the business models of companies within our covered industries
1-2 years of experience in Client Services or similar field
Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
Team-player mentality with strong collaboration skills
Can independently see projects/initiatives through to completion
Flexible to changes in a dynamic environment
Proficiency with the Capital IQ Pro Platform and Capital IQ Platform
Responsibilities:
Oversee a team of associates who are supporting clients of CIQ Pro and Cap IQ
Monitor staffing levels throughout the day and adjust as needed - phone, e-mail, chat
Coordinate scheduling associates with global leads/local US management for CIQ Pro/CIQ coverage
Take lead on any technical issues that arise & coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)
Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced concepts
Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development
Review and follow-up on actionable surveys received from clients daily
Assist with onboarding tasks and planning for all incoming new hires
Partner with Market Intelligence and Cap IQ trainers by assisting with auxiliary training
Make suggestions regarding product usability, presentation, and data quality
Assist with recruiting and hiring
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.
Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. *Link here to careers site page when applicable*
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What's In It For You?
Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
