Power up your career by joining the NOVEC team to provide reliable, cost-effective energy and related services for our customer-owners, employees and the communities that we serve!
Summary of Role:
We are currently looking for a Field Service Technician (Level I) to provide meter services necessary to obtain metering readings, ensure accurate recordings of electric usage, and perform meter installation and removal while maintaining a high level of customer satisfaction in accordance with NOVEC's policies and procedures.
Job Responsibilities will include, but are not limited to, the following:
Obtain meter readings by utilizing the MV-90 XI program; ensure accurate recordings of electric usage; and operate, investigate, maintain, and update records for proper billing utilizing G-5 hand held equipment.
Schedule daily workload and coordinate with colleagues to arrange for access to property to perform meter services.
Operate motor vehicles equipped with GPS meter reading computers.
Conduct route updates with meter reading equipment.
Perform spotter guide tasks as needed in support of service restoration.
Respond to customer information needs as first line point-of contact relating to meter services and utility programs.
Investigate, document, and report current diversion, unsafe meter conditions, and abnormal or hazardous system conditions observed.
Assist as directed in restoration of electric service during outages.
Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.
WHAT WE OFFER:
Competitive pay
Premier health benefits, including an onsite wellness center
Survivor and Disability benefits
401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
Life insurance
Vacation, Sick and Holiday Leave
Educational Assistance
Annual Company Events
If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position.
Education and Experience:
High School Diploma or GED is required. One year of directly related customer service or equivalent experience is desired.
Successful completion of Meter Reading Proficiency Test within six months of employment is required.
Knowledge, Skills and Abilities Required:
General knowledge of current diversion and the ability to document such information.
Ability to communicate effectively and professionally with all levels of staff and the general public both orally and in writing while maintaining professionalism and control in all circumstances.
Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines.
Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction.
Apply working knowledge and ability to operate a personal computer/laptop and related software such as Daffron, Polaris Workforce, MS Office; and operate G-5 hand held data collection equipment.
About NOVEC (Northern Virginia Electric Cooperative)
Northern Virginia Electric Cooperative (NOVEC) is a locally based and locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 170,000 homes and businesses located in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park and the Town of Clifton (all in the state of Virginia).