Posted: 21-Mar-25
Location: Remote, Oregon
Categories:
Internal Number: R1019424
Experience providing comprehensive support for Workday, ensuring optimal system performance and user satisfaction is strongly preferred. In addition, this role may have the opportunity to contribute to supporting our ServiceNow environment.
In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position.
Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.
About St. Charles Health System:
St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.
What We Offer:
Competitive Salary
Comprehensive benefits including Medical, Dental, Vision for you and your immediate family
403b with up to 6% match on Retirement Contributions
Generous Earned Time Off
Growth Opportunities within Healthcare
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Applications Analyst III
REPORTS TO POSITION: IT Manager (ERP or Applications)
DEPARTMENT: Information Technology
DATE LAST REVIEWED: September 2024
OUR VISION: Creating Americas healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.
POSITION OVERVIEW: The Applications Analyst III at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications/platforms supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. This position does not directly manage any other Caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads complex process improvement efforts; develops and maintains a roadmap for future system improvements; remains intimately familiar with industry best practices as they pertain to assigned application areas; ushers through simple to complex system environment changes.
Will be involved in configuring and implementing integrations and AI agents for applications and/or platforms they support.
Collaborates with system users towards continuous improvement of the business value delivered by our software applications.
Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.
Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.
Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.
Troubleshoots, identifies root cause, and documents problems of simple to high complexity for assigned applications and systems; leads the resolution efforts to the more complex problems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.
Investigates standardization and process improvement opportunities while making build decisions.
Analyzes and manages systems of simple-to-high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.
Collaborates with caregivers across the enterprise to build strong relationships; build relationships with vendors to maintain strong partnerships; leads user group meetings as required.
Maintains data integrity and security for assigned applications, platforms, and systems; leads efforts to address the more complex data integrity problems.
Assists in the preparation for and conduct of user training when required; mentors Application Analyst Level I's and II's.
Collaborates with system users to provide business reporting; collaborate with the Infrastructure Team to provide system performance reporting; satisfies the need for more complex reporting needs.
Manages small-to-medium scale projects and complete the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.
Maintains the capability of being tasked with the most complex tasks on the most complex projects as well as mentors others in the completion of other tasks; capable of managing subprojects as assigned by the PM.
Develops system documentation as assigned per standards; draft major changes to policy and procedure relating to documentation.
Participates in on-call rotation, as required, and participates in after hour escalation calls.
Supports the vision, mission, and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Bachelors degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelors degree.
Screening Exam: May be required to pass an assessment exam prior to qualifying for an interview, unless already Epic certified.
Preferred: Graduate of an accredited college or university. Bachelors degree in public or business administration, management information systems, or computer science.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Relevant certification in application or platform being supported, if applicable.
Preferred: N/A
EXPERIENCE:
Required: Minimum of six (6) years paid experience, four (4) of which need to be at an application analyst level. Other experience should be in a healthcare environment which includes systems and procedures analysis, project management, systems support, or coordinating the data processing operations.
Preferred: Experience with specific application/platform being supported.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Skills:
Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers needs are important through our actions; and going out of our way to help them.
Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.
Communication: Effectively communicates with customers, peers, and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers, and managers.
Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance, or usability of applications. Ability to interact with a diverse population and professionally represent SCHS.
Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
Is Exempt Position?
YesJob Family:
ANALYST INFORMATION TECHNOLOGYScheduled Days of the Week:
Shift Start & End Time: