REMOTE WORK FROM HOME
• Support the customer and field technicians 
• Process information in response to inquiries/concerns/requests for technical help using company supported     applications and platforms 
• Troubleshoot service requests and advise on appropriate action 
• Answer incoming service requests professionally 
• Enter service request information into database from phone calls or emails 
• Research questions using database and team members input 
• Process and resolve customer complaints 
• Review service call requests from clients, review systems online, and adjust or repair to avoid dispatching field techs 
• Identify problems, troubleshoot and make decisions to bring issues to conclusion 
• Interact with contractors at remote locations working on mechanical equipment 
• Complete EMS service calls and redirect to higher level techs as needed 
• Prepare reports based on clients specifications 
• Perform schedule changes in Energy Management software 
• Review Energy Management alarms, resolve or redirect to appropriate resource 
• Other duties as may be required and specified by management 

• Strong computer skills and Microsoft Office proficiency 
• Customer service experience 
• Strong keyboard skills 
• Strong communication and organizational skills 
• Excellent verbal and written communications skills 
• Ability to prioritize and complete a variety of simultaneous tasks 
• Technical and problem-solving skills 
• HVAC/building control/electrical systems knowledge and experience a plus 
• Attention to detail 
• Ability to work under pressure 
• Work well on cross-functional teams 
• Highly motivated with personal initiative 
• Able to work in a remote setting without distractions 
• Self-motivated and works well independently

•    Excellent communication skills
•    Strong Microsoft Office/computer skills

About Phoenix Energy Technologies, Inc.

Phoenix Energy Technologies is a leading property-technology company revolutionizing how multi-site building portfolios are operated. Through our innovative software platform, EnterpriseDX®, we integrate legacy IoT devices and external data sources into a seamless solution that enables proactive and predictive management of energy-intensive assets like HVAC, refrigeration, and lighting. By leveraging advanced data analytics and AI, we empower organizations to optimize equipment efficiency, cut energy costs, reduce maintenance expenses, and extend asset life—delivering substantial ROI. Our commitment to sustainability and operational excellence ensures that every facility achieves peak performance while minimizing energy consumption and maximizing long-term value. At Phoenix, we transform building management with data-driven insights and personalized service, enabling a future where buildings operate with unparalleled efficiency and sustainability.

Connections working at Phoenix Energy Technologies, Inc.