The Member Success Manager is responsible for developing high-value relationships that promote retention and loyalty through member engagement and concierge service. Successful execution of this role will provide superior customer service, engagement, and support by maximizing membership value through a consultative approach, utilizing HFA’s community, advocacy, resources, and education. Role Responsibilities Serve as primary point of contact for retail and manufacturer members, post-sale Support onboarded members with maximizing value from their membership Proactively and reactively engage with retail and manufacturers to listen and understand business needs, challenges, and concerns and aligning them with the necessary resources t