Pay Grade:  M05  POSITION SUMMARY  Provides professional, accurate, reliable, efficient, effective, and timely administrative support and records management services, including departmental support, desktop application expertise, document processing, imaging, centralized mail handling, copying, and office supply services. Effectively utilizes administrative support and records management services staff and technology to serve internal and external customers.  DUTIES AND RESPONSIBILITIES  Provides strategic direction, leadership, and development to administrative and records management staff, including making personnel decisions regarding hiring, termina