General Purpose of Job This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance. Minimum Required Qualifications and Competencies The following includes the minimum job requirements and essential duties for this position