Position Summary-

This position is responsible for coordinating tasks and projects within SCADA Operations to monitor and operate the electrical system.

Essential Duties and Responsibilities-

• Excellent member service focus through the development of operational communication strategies and leadership.
• Ensure compliance responsibilities within Distribution Operations Control Center
• Lead operations performance improvement execution and process integration for the Distribution Operations (Control) Center
• Responsible for the motivation, coaching, and mentoring of departmental personnel, evaluating their performance, and identifying strengths and weakness within core and technical competencies while developing activities, training opportunities, goals, and objectives to improve them.
• Accountability for providing timely and effective operational communications to internal and external stakeholders, through maintaining the electric system functional integrity
• Resolve customer complaints and answer customers' questions regarding SCADA Operations management policies and procedures
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Train and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Interpret and communicate work procedures and company policies to staff
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires, terminations and other disciplinary action
• Establish metrics and prepare monthly reports
• Meet with Board of Directors committees
• Coordinate activities with other departments
• Prepare and present status of department programs to Board of Directors committees and the Board of Directors
• Adhere to and train personnel on applicable North American Electric Reliability Corporation policies and procedures
• Lead technical discussions on complex system issues, making recommendations and suggestions to management and users
• Monitor system performance and resource scheduling
• Coordinate the addition of distribution automation devices to the system
• Plan implementation of training and training simulators
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned.

Supervisory and/or Leadership Responsibilities-

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills and Abilities-

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of NERC, Federal Energy Regulatory Commission and Electric Reliability Council of Texas
• Knowledge of principles and processes for providing customer service
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Minimum Qualifications- (Education, Experience, Certification, & Licensing)-

• Bachelor’s Degree in a related field
• Directly related experience may substitute for education
• Three years related work experience
• Three years of supervisory experience
• Registered Professional Engineer in the State of Texas preferred
• Valid Texas driver’s license
• Advanced degree in strategic or crisis communications (preferred)
• Experience leading and being accountable for providing timely and effective operational communications to internal and external stakeholders, through maintaining the electric system functional integrity. This is accomplished by analyzing both scheduled and emergent changes to the system, ensuring their correct representation within the OMS operational models to ensure maximum continuity of electric service and operational communications to members. (Preferred)
• Experience leading Estimated Time of Restoral (ETR) performance and process improvement initiatives and projects. (Preferred)
• Working knowledge of Distribution Operations Center software tools: OSI; EMS, OMS, DMS. ARCOS resource management platform (Preferred)

Physical Demands and Work Environment-

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Pedernales Electric Cooperative will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Pedernales Electric Cooperative will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.

About Pedernales Electric Cooperative, Inc.

Headquartered in Johnson City, Texas, Pedernales Electric Cooperative (PEC) is the largest distribution electric cooperative in the U.S. We deliver electricity to over 360,000 accounts which serves approximately 1 million Central Texans across an 8,100-square-mile service area, growing at a rapid pace, year over year. Since our founding in 1938 by then-Congressman Lyndon B. Johnson, it has been our mission to provide safe, reliable, low-cost power to the members we serve.

Connections working at Pedernales Electric Cooperative, Inc.