Peak Period Service Specialists are the faces of Blue Ridge Energy to many of our members and customers. They assist members and customers by handling routine account payment transactions and giving a warm welcome to everyone who comes into our district offices. They are aware of other products and services and refer them to an Energy Specialist who can assist them with their needs.
This position will be called upon to work when member/customer demand requires additional support staff in our district offices. This position is part-time and hours and days will vary so flexibility in scheduling is a must.
Description of Work
Greets the public in person or via telephone, responds to questions and requests and refers complex issues to the appropriate person, gives directions, and takes messages where appropriate.
Works as a cashier receiving member/customer payments, balances cash drawer daily. Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; prepares adjustment entries for accounts.
Processes and maintains changes in customer and member names, addresses, account status or meter locations from work orders; makes manual corrections in master listings and codes changes for computer; checks change listing for accuracy prior to file update; makes necessary corrections; checks updated master listings against manual entries.
Performs other related duties as assigned.
High school diploma or equivalent
Minimum one year of experience in customer service
Basic clerical and processing skills
Effective interpersonal/customer service skills
Strong reading, writing and mathematical skills
Ability to communicate clearly and effectively with customers and coworkers
Strong written and verbal communication skills
Bilingual language skills a plus
Previous cash handling experience
The individual should have a valid US driver's license, good driving record, and pass a pre-employment screening that includes a background check and drug screen.
The individual will be required to travel for work to cover the following sets of service area as follows: West Jefferson (Ashe) and Watauga (Boone).
Blue Ridge Energy is a member-owned electric cooperative whose mission is to benefit member owners by providing reliable electric service at the lowest possible cost – delivered efficiently and with extraordinary member care. The guiding purpose is to be a major shaper of the future in our service area and to experience the joy of helping members of the community achieve new levels of economic prosperity. Blue Ridge Energy serves over 78,000 consumers in Northwest North Carolina including Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.
Blue Ridge Energy, LLC is a wholly owned subsidiary of Blue Ridge Energy which provides propane, heating fuels, and propane gas hearth products. Ranked in the top 50 propane energy providers in the country. Blue Ridge Energy, LLC provides assistance and personal touch service and has a dedicated staff of 38 employees.
RidgeLink, LLC, is a limited liability company formed to help Blue Ridge Energy provide value to its membership by more fully utilizing the fiber optic system the cooperative has put in place for its electric system. RidgeLink is a telecommunication service currently available to business applications only.