Experience Kissimmee is currently recruiting for a Meetings Sales and Services Manager. This role will actively sell the destination to meeting planners and provide meeting services to definite meeting groups booked in the destination. The role is responsible for overall sales and meeting services processes as it relates to booking meetings in Kissimmee/Osceola County hotels and off-site venues to generate hotel room nights and economic impact for the destination.
This sales manager will telecommute and work some days at Experience Kissimmee’s office in Celebration and some days from home. In addition, in-person meetings will be required at various locations throughout Kissimmee and Osceola County; therefore, candidates are expected to live in Central Florida. Possession of a valid Florida’s driver’s license and a clean 3-year motor vehicle report is required. Occasional domestic travel is expected for this position.
Below are the responsibilities of the position.
Serve as a point of contact between the Kissimmee/Osceola County destination and prospective, new and existing meeting planners.
Develop and grow relationships with EK 1000+ partners, especially the meeting hotel partners and meeting services partners.
Develop and maintain strong relationships with prospective, new, and existing meeting planners in a specific geographic territory to acquire new and unique leads for the destination as well as meet individual sales and services goals.
Solicit new and existing meetings and events for Kissimmee/Osceola County via telephone, email, in-person meetings, virtual webinars, events, and trade shows.
Communicate destination services to meeting planners. Generate leads and referrals to Industry Partners through the CRM.
Coordinate and conduct destination site tours for potential/tentative clients. Coordinate and conduct client meetings in-person and virtually with Experience Kissimmee Industry Partners to provide overview of complimentary services available in the destination.
Deliver effective and targeted market-specific presentations virtually and in person through the sales process.
Monitor trends affecting the tourism and meetings industry by networking with clients and other CVBs/DMOs.
Maintain product knowledge through onsite visits or virtual meetings with Experience Kissimmee Industry Partners, especially the meeting accommodations, facilities, and meeting service vendors.
Respond to leads and work in Cvent on daily basis.
Maintain accurate and comprehensive records for all assigned accounts in the CRM. Create monthly reports through the CRM recapping sales and services activity.
Actively maintain professional association memberships and involvement specific to designated market segments. Use affiliation as a catalyst for making key connections, destination exposure possibilities and uncovering new opportunities for the destination.
Work with Sr. Director of Meeting Sales & Services to create client welcome initiatives and retention programs for repeat clients.
Assist with the development of annual sales & marketing plans to promote Experience Kissimmee to the meetings industry and support the Director of Sales in developing a strategic plan for new business.
We are a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for 80% of medical and dental premiums, 100% of basic term life insurance and 100% of short and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.
We offer a competitive compensation package with an annual performance review process, opportunities for professional development and membership to professional organizations.
Required Education and Experience:
Minimum bachelor’s degree and three (3) years of hotel sales or service experience. Experience with meetings market within a hotel, association, or CVB/DMO is required. Will substitute experience for education.
Proficiency with MS Office suite, intermediate proficiency in PowerPoint and CRM Database management.
Ability to establish and maintain effective working relationships with meeting planners, departmental staff, supervisors and the general public.
Experience with public speaking. Ability to provide professional welcome presentations and educational presentations to various size groups in-person and virtually.
Requires strong customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
Must be self-motivated, a team player with high energy and a great attitude.
Ability to work collaboratively with others across the organization and with Industry Partners.
Travel:
Frequent travel throughout Osceola County is required. Occasional domestic travel is required for this position, approximately 30%.
Experience Kissimmee is the tourism authority for the Kissimmee destination and Osceola County. We promote the destination domestically and around the world to potential leisure, meetings/business, and sports travelers. Our team develops and implements sales, marketing, and communications programs that encourage more than 9 million overnight guests annually.